system
12
Good…when you ran OTL the first time did it create a log named Extras.txt? If so could you attach that please? If not please do the following…
Please open OTL.
[*]Make sure all other windows are closed and to let it run uninterrupted.
[*]When the window appears, click the None button near the top (it may looked greyed out)
[*]In the Extra Registry section change it to All
[*]Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open 2 notepad windows, OTL.Txt and Extra.txt. Please attach the Extra.txt.