Hi, i was updating the avast and the computer blocked so i had to reset, and now this red message shows up “An error occurred while attemptin to update!”…Everything else it seems like working normal resident protection and etc. exept that the computer blockes all the time and i cant update the avast, so what to do?How to resolve this? 
It sounds normal that because the computer (b)locked during an update and you reset it, the update would fail and avast would report that. Try a manual Update of the Program or iAVS, whatever you were updating.
Hi, i have tryed to manual update but nothing is happening.The update dont work.
Which is the error message? Can you post a screenshot?
Do you use a firewall? Is avast.setup allowed to connect and update?
Then please give the FULL error text, avast! Log Viewer, check the Warning, Error, Notice sections or post a screenshot as Tech suggests.
BUMP
I also have this problem, here is info from error.log :
2006-05-28 23:09:05 1148850545 SYSTEM 1048 AAVM - scanning error: Aavm: FetchGlobalCounters cannot open mapping - server DOWN???, 00000002.
2006-06-01 12:01:22 1149156082 danne 3340 aswChestInterface - Program error description: CChestListView::OnFileEmailToAlwilSoftware() basNetAlert() failed: 42011.
2006-06-03 22:04:01 1149365041 SYSTEM 456 AAVM - scanning error: Aavm: FetchGlobalCounters cannot open mapping - server DOWN???, 00000002.
2006-06-06 10:00:07 1149580807 SYSTEM 396 AAVM - scanning error: Aavm: FetchGlobalCounters cannot open mapping - server DOWN???, 00000002.
Been having this problem for ever, and the firewall wont work from that moment aswell (im only using the avast firewall, often off when playing but on when browsing sites et.c.)
Would be thankfull for some help on this matter.
If no one knows :
How do I delete avast4 from computer (will be replaced if not be able to fix)?
Greetings / Daniel from Sweden.
This is not an update trouble…
Are you trying to connect other computer in your network?
avast is an antivirus and NOT a firewall…
- Uninstall avast from Control Panel first.
- Boot
- Use Avast Uninstall for complete uninstallation (read http://www.avast.com/eng/avast_uninstall_util.html)
- Boot
- Install again or install other antivirus…
Hi, i have installed this on my computer Windows XP Pro, Mozila Firefox, ZoneAlarm, Ad Aware.
Everything else it seems like working normal resident protection and etc. exept that the computer blockes all the time and the update is not working.When I click for more information also nothing happens. ???
Hi Tech 
I use Zone and avast setup is allowed to connect and update.
Does this occur at any update?
You can download servers.def from here: http://download1.avast.com/iavs4x/servers.def
Save it to C:\Program Files\Alwil Software\Avast4\setup folder
Start the update again.
Yes it occures any update.Thanks for the reply i will post again if i dont succed with updating ;D
Have you not clicked on the Warning “Click Here for more information…” if so what does it say ?
What is in the avast Log Viewer as I asked previously, the more detailed the information we get the easier it is to help ?
Hi David, when i click on “Click here for more information…” it does not say anything, there is no information.The computer is constantly blocking i use Pentium-MMX CPU at 200Mhz and it was perfectly working fine until yesterday, now i cant accses in the computer couse its blocking, i cant see now what does say the Log Viewer.I am thinking on to unninstal the XP Pro and try with Windows Pro 2000 or maybe Linux, after that to install the latest version of Avast. If you have any other sugestion please post here or send me pm…Thanks :
avast!Log Viewer
07/08/2006 20:56:47 SYSTEM 1492 AAVM-initialization error:AavmStart:avwork initialize fail…
08/08/2006 07:39:14 SYSTEM 1512 AAVM-initialization error:AavmStart:avwork initialize fail…
it was perfectly working fine until yesterday, now i cant accses in the computer couse its blocking,Two points, do you mean blocking or locking-up freezing for a time ? and yesterday being the 9th, the above entries from the Log Viewer (info section) don't appear to be related to this problem as they are earlier than the 9th. Are there any related entries in the 'Program Run' tab, Errors or Warnings section of the Log Viewer ?
Did you try what Tech suggested, uninstall, reboot, run avast uninstall utility, reboot, re-install ?
Whilst you system conforms to the minimum specification for avast (see below), such a low specification is going to slow XP greatly and as you add more programs and run them the cumulative minimum specification, either needs to be higher or your system will run slower. I think you will always be juggling this on a low performance system spec.
[b]For a computer running Windows® 2000/XP® Workstation (Not Server):[/b] Pentium class Processor, 64MB RAM (128MB recommended) and 50 MB of free hard disk space
As you can see the minimum for win2k is the same although it may have a lower minimum spec for the OS. Personally I don’t think you would get much benefit from such a switch and a loss in the additional security with the older OS.
I don’t wish to sound harsh but I wouldn’t advise you try Linux it isn’t such a user friendly environment when compared to Windows and neither is setting up avast under Linux. So I suggest you browse the avast 4 Linux/Unix forum and see what you could be in for.
Hi David, when i say blocking i mean the computer freezes with working and i have to reset to make the computer work again, wich is what happend when i was updating the avast.The above entries from the Log Viewer are the last one and there are no other entries, by the way i dont think that avast is cousing the computer to freezes.I use avast for almost a year with this computer and so far exept one earlier “unknown error” i had no problems and i just love this antivirus.This computer is operated by two systems Win98, and XP, it is slow but it was not freezing, i also had installed Ewido for one month but it was not freezing.
You dont sound harsh, I am aware of the Linux not friendly usage… 
I am planning to unninstall the avast as Tech suggested, unninstall the XP, install Windows2000 install Tiny Personal Firewall insted of ZoneAlarm and install Avast… : Maybe sounds not very clever but i dont have more ideas what to do.lol
I would say this is looking like a resources issue, your system with a Pentium-MMX CPU at 200Mhz really is starting to creak. The fact that you have had no problems with avast for a year or so, but as you continually add programs yo will have to ensure that only essential programs run on boot and others are opened when required and closed promptly when not in use. If you are able to have your CPU updated in the existing system or increase the RAM that should help with the resources.
I would suggest you don’t get rid of winXP but do the reinstall of avast as set out by Tech and then try the uninstall of ZA (possibly even before the uninstall of avast) and install and try the Tiny firewall in an environment you are familiar with.
Taking too many steps when trying to find a fault/cause will certainly leave you in the dark as to the true cause so I suggest you do this:
- Download and save Tiny personal firewall.
- Uninstall Zone Alarm and reboot.
- Install Tiny personal firewall and reboot.
- See if these actions have helped the situation, if not then do the reinstall of avast.
The above is much quicker (no removal of XP, format if required, any dual boot changes, etc. along with installing and old OS) and as I said going to win2k won’t make much difference to any potential resource issues, I think it is a backward step.
Edit: After thought: What is the sensitivity of Standard Shield, Normal, etc. ?
When the freeze happens does the mouse pointer have an egg timer icon and does the pointer freeze also ?
Edit: After thought: What is the sensitivity of Standard Shield, Normal, etc. ?
The sensitivity of the Standard Shield was set up on high, and now(yesterday or a day before) i have set it up on normal couse its less slowing the computer
When the freeze happens does the mouse pointer have an egg timer icon and does the pointer freeze also ?
When the freeze happens the mouse pointer does not have an egg timer and it freezes too.The keyboard does not work too.
Setting the sensitivity to Normal (the default setting) should help.
The freeze like this could be caused by many things as this google search shows http://www.google.co.uk/search?q=screen+freezes, some of those hits, http://www.annoyances.org/exec/forum/winxp/1097847153, http://www.topcc.org/articles/screenfreezes.html