don’t know if this has alredy been answered somewhere,but could not make anything out of those!
to cut it short…it had all been going smooth since i switched to avast 5 months ago and updates would come automatically in a blue pop-up box…but all of a sudden,since past 2 days,a red error box
“an error has occured while attempting to update!
click here for more information”
just as a test go into ZA program access and remove the permission for avast setup , then try to update avast and you should get a popup asking for permission . once you grant it permission that should be problem solved.
please reply if this fails and make a note of which step falls over.
i did opened ZA,blocked avast,and then tried updating it…
i am sorry,but whenever i try to update either by right clicking avast globe in sys tray or by firing the program from start menu
(then clicking on update iAVS),things are just freezing up without any response from avast.
may be i will wait till next system boot-up time and then i will log on to net to see what message avast or ZA displays…
the red error msg box did pop up with same warning about not being able to update.
now,when i click this box,an avast msg box titled “avast antivirus setup” opens,in this msg box it is said:downloading packages
downloading file:servers.def.vpu
after some time,message is displayed:the system cannot find the file specified.
when i click OK for this message,a new box pops up:downloading file:servers.def.vpu.stamp.
and again after this a new box:downloading file:servers.def.vpu
final message:cannot connect to server
and now,the whole process repeats itself automatically,viz.,
downloading file:servers.def.vpu
when i try to cancel this whole thing,it says something to effect:update not yet finished,cancelling may result in avast getting corrupted,are you sure to cancel?
:: :: :: ::
and so it goes on…
as funny as it all looks,this is what i am facing.
please tell me if i have already screwed up avast and a fresh download and install may be the quickest solution…
No, I did mean version 4.7.817. There was so much trouble with the 826 earlier that I think I’ll wait awhile till 827 is proven to be okay. I will update in a couple of days I think.
Thanx.
:: edit ::
I updated this afternoon (4/29) to 827 without any problems.
First, download the lastest update of avast but do not install it.
Second, download the uninstaller aswClear.exe on the avast webpage located at the link below.
Third, disconnect from the internet.
Fourth, uninstall avast using Add/Remove programs.
Fifth, use the uninstaller and make sure you follow the directions provided on the webpage.
Next, install the new version of avast and restart your computer afterwards. Adjust any settings you may need to depending on programs you might use.
It should now be safe to re-connect to the internet.
