"An Error Occured During the Updating: Network Unreachable" Not Resolved

Avast Mac Security
1

Hi

I’ve tried restarting the computer and turning Avast off and on, it won’t update. It gave me this log, can anyone tell me how to fix this?

Performing vpsmac update (repository: http://download.ff.avast.com/mac/vpsmac, filedir: /Library/Application Support/Avast/files/defs/12070501/../../Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12070501/..) Resolving download.ff.avast.com... Resolved as 208.43.71.154 Downloading http://208.43.71.154/mac/vpsmac/vpsmac.lat... Current: 12070501 Latest: 12071001 Failed: filedir unavailable or locked by another vpsmac update Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12070501/..) Failed: progmac update postponed, vpsmac isn't up to date

[Edit] Added screenshot of error.

2

Set your proxy settings (into avast update settings) to none instead of automatic and test.

3

I don’t see anything called “proxy settings” in preferences, where do I go for that? I don’t see any settings for Avast Update.

4

Settings > Updates at the bottom… Proxy.

5

I don’t know what version you’re using but there is literally no such option on mine.

6

Same problem here. Avast won’t update and there is no option to disable proxy settings on my version of Avast on Mac. Any ideas?

7

Can someone please help us? I really have no idea what to do. Should I uninstall and reinstall?

8

I found this thread which seemed to have a similar issue:
http://forum.avast.com/index.php?topic=97067.0

So I did that command ps -Awwl and got the attached .txt output. I also tried the second part, but it said that 86 wasn’t in the sudo file and that the “incident would be reported”, whatever that means.

9

Okay this is that second line from that thread I tried:

sudo rm -rf ''/Library/Application Support/Avast/files/Setup/filedir/vpsmac.locked'

But it just gave me some weird error that “the incident will be recorded”. Rebooting did not resolve the problem.

So, I just uninstalled completely, re-downloaded, rebooted, then reinstalled. It seems to be working now, but I’d still like to know what is going on with this (and also if I should be worried if the above code could have broken something).

Thank you

10

I’m still having issues with this. Any help? Am I the only Avast Mac user that can’t update the software?

11

Paste the update log here. In the case that the lock-related line is still here, you didn’t apparently remove the lock.
In all other cases, the log will explain a little bit more what’s your network problem.

regards,
pc

12

Hi PC, sorry I just saw your reply. Here’s the update log. Let me know if you have any ideas. Thanks

“Performing vpsmac update (repository: http://download.ff.avast.com/mac/vpsmac, filedir: /Library/Application Support/Avast/files/defs/12071000/…/…/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12071000/…)
Resolving download.ff.avast.com…
Resolved as
Resolving download.ff.avast.com…
Resolved as
Resolving download.ff.avast.com…
Resolved as
Resolving download.ff.avast.com…
Resolved as
Resolving download.ff.avast.com…
Resolved as
Failed: cannot determine latest vpsmac version
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12071000/…)
Failed: progmac update postponed, vpsmac isn’t up to date”

13

Any help with this? Am I the only one having issues? Thanks

14

I have exactly the same problem. Is there a fix or will I have to uninstall etc.
Current: 12061400 Latest: 12081501
Failed: filedir unavailable or locked by another vpsmac update
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12061400/…)
Failed: progmac update postponed, vpsmac isn’t up to date

15

Using the command line posed here didn’t work.

I uninstalled and reinstalled avast which seems to have fixed the issue.

16

Hallo,
this is a flaw of the pre-previous version, which might under some circumstances leave a lock over the repository.

As was written earlier, you can either:

  • remove the lock manually (/Library/Application Support/Avast/files/Setup/filedir/vpsmac.lock or progmac.lock)
  • uninstall your current version and install the latest one back
  • uninstall your current version, install that version back, and do update (blocked update was a quite special case there anyway)

Regards,
pc

17

I had the same problem on my macbook - 10.6.8 latest avast etc…
I then tried updating via a different proxy server… bingo.
seems to be some sort of issue with the UK servers ?
I will wait to see if in the future it updates normally or if I always have to use another server…

18

Hallo,
delete manually those lockdirectories - all newer versions do this automatically upon reboot, when this situation is detected.
It’s located in /Library/Application Support/Avast/files/Setup/filedir , and has name such as vpsmac.locked or progmac.locked.
Just delete them.

Regards,
pc

19

Problem still persists even with the very latest version 7.0.37682
I have 2 Macbook’s here, one a dual core (mine) & a single core (Dad’s) … Dad’s updates without problems…
I can try manual updates all day long with the same results… Firewall turned off etc…

Performing vpsmac update (repository: http://download.ff.avast.com/mac/vpsmac, filedir: /Library/Application Support/Avast/files/defs/12102100/…/…/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12102100/…)
Resolving download.ff.avast.com…
Resolved as
Resolving download.ff.avast.com…
Resolved as
Resolving download.ff.avast.com…
Resolved as
Resolving download.ff.avast.com…
Resolved as
Resolving download.ff.avast.com…
Resolved as
Failed: cannot determine latest vpsmac version
Performing progmac update (repository: http://download.ff.avast.com/mac/progmac, filedir: /Library/Application Support/Avast/files/Setup/filedir, workdir: /tmp, instdir: /Library/Application Support/Avast/files/defs/12102100/…)
Failed: progmac update postponed, vpsmac isn’t up to date

20

/Library/Application Support/Avast/files/Setup/filedir
The folder “Avast” can’t be opened because you don’t have permission to see its contents.

And I am the systems admin :frowning: