Help, my android phone is not showing up on my devices and I need to activate it remotely, what can I do?
Hello,
the connection to the online account has to be done on the device. It’s not possible remotely.
however if you can’t manage to connect to the online account it’s not /that/ bad. In case of emergency - when the phone gets lost - I would recommend using SMS commands anyway. They are much more reliable and work even without internet access.
SMS commands and how to use them are explained in our manual:
http://files.avast.com/files/documentation/mobile-security-user-guide-en.pdf
give it a try - it’s short and easy to understand.
Here’s a short “how to track using SMS commands” guide:
In order to track your phone you should start by contacting the person (friend/family member) who’s phone number is set as “friend” number in Anti-Theft.
If a thief/finder turns on the phone and changes the SIM card, our app will send a SMS with the current location of the phone and the new phone number (as sending phone number) to this “friend”.
If the friend hasn’t received a SMS, it’s most likely that the original SIM card is still in place.
To locate the phone, you send a SMS to the phone with this content
2222 locate
replace 2222 with own avast! PIN - it’s 4-6 digits, only numbers.
There are many SMS commands available that might prove helpful. For example:
GET LOG
Sample: 2222 GET LOG 10
Gets the call and SMS log (you see whom the thief called and who called him)
Regards,
Werner
Thanks but my phone is not lost, it just wont turn on.