There’s something very fishy about this. For all the genuine comments I can see on the internet from customers who have used this company, there seem to be as many from people saying they were cold called. The curious thing is that in both cases, the technician claims to have found multiple problems and ends up charging $169.99!!
There’s also the Dell link and the fact that Iyogi has its call centres in India.
Another piece of evidence here:
Ah right I will avoid it - an odd thing happened, after buying the PC within a week or so we got a phone call from India asking if the computer was running slowly, and would we navigate to a site where they would help us fix it... well the computer was running fine, and alarm bells rang - it turned out to be dodgy, the funny thing was the guy at Dell was also in India... hmmm a bit suspicious!
Thanks - and if anyone has any more thoughts - feel free to put them my way.
http://forums.techguy.org/general-security/1017822-does-look-like-genuine-email.html
Could it possibly be that somebody at Iyogi is using the Dell customer database to make scam calls?