I’m posting for help for a dear friend I’m trying to help remotely – somehow, her PC got completely invaded by PUPs, malware, and the like. Her PC seems functional again, but she’s continuing to get Avast warnings on startup (which I’ve seen remotely) and also periodically while she’s using her computer:
“Avast Web Shield has blocked a harmful webpage or file”
The alerts seem to vary with each boot & include reduled.info, epictory.com, reddie.net, blackfight.info, and blackled.info. There may be others I’ve not seen yet or managed to note.
I’m attaching the logs from Malwarebytes and FRST. I’ve not been able to successfully run aswmbr on her machine-- I’ve tried three times and each time it seems to hang on her default Firefox profile (C:\Users\Pam\AppData\Roaming\Mozilla\Firefox\Profiles\whatever.default) after scanning that file in excess of 20 minutes. The most recent time was this morning, which caused a BSOD. Yikes.
Note: in case it’s needed, I’m also attaching the results of her first Malwarebytes scan dated 2015-05-03 that was done to try to get rid of the malware that couldn’t be removed through Control Panel, Programs – all those items were quarantined and then deleted by Malwarebytes.
Many, many thanks in advance for any assistance & guidance.