Another "Unable to scan" results question.

Is there some reason why ( Avast 4 Home v4.7.827 ) is not scanning :>

C:\Documents and settings.…?..
^
( My user name here )

It’s not scanning:> Default user , All user , ( My user )

Why ? Just for the record, it’s not just this version of avast, the previous ones did this too…

Is there some hidden setting that i could change to correct this…???

Have you password protected these files or encrypted them ?

The full path to the file/s would be more of a help, obviously obscure your name. This may give us an indication of what may be responsible.

What reason/s was given for there not being scanned.
Can you cve some examples of common paths and a few file names ?

Many programs (usually security based ones) password protect their files for legitimate reasons such as AdAware and Spybot Search & Destroy, there are others (and avast doesn’t know the password or have any way of using it even if it did know it).

When you run scans with the above programs and you delete harmful entries that they detect, a copy is kept (in quarantine/restore/backup) in case you need to reverse what you did. These are usually password protected, you should do some housekeeping and delete old backup/recovery/quarantine entries (older than two weeks or so), this will reduce the numbers of files that can’t be scanned.

By examining 1) the reason given by avast! for not being able to scan the files, 2) the location of the files, you can get an idea of what program they relate to. You may need to expand the column headings to see all the text.

Files that can’t be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.

No.!, I don’t think so…

The full path to the file/s would be more of a help, obviously obscure your name. This may give us an indication of what may be responsible.

What reason/s was given for there not being scanned.
Can you cve some examples of common paths and a few file names ?

I did give the full path … Starting with:> Documents and settings\ (so on and so forth)

The reason.?? It’s reason was:>Unable to scan C:\ documents and settings\all users ( \default users\ ) ( "me" user\ )

A few file names…?? Everything past “Docs and settings” :o :cry:

I don’t understand why avast wouldn’t be able to scan this folder… Automaticaly ???

I’m sorry but that isn’t a full path rather a general one and unless you have somehow protected these areas there is no way one program would or should protect them.

Being unable to scan, isn’t a reason why it wasn’t scanned, file is password protected is a reason, there are others and avast gives them in the listing, you may need to expand the column to see it in full.

A few file names - Everything past doc & settings doesn’t help as there is no file name to even suggest why it might be protected in any way.

Look at my post again for the legitimate reasons why avast can’t scan some files.

There is still insufficient information to help, sorry.

Well i don’t exactly know what more information i can give??, I went back into my Avast user interface to find out the results of last scan but i can’t find now… It’s not there anymore, i guess because i closed avast after i was done scanning.?

How do i check to see if [b]C:\ Docs and settings[/b] is password or in any other way protected?? stoping the scanner.? Win 2k pro.

I hope you didn’t think i was being rude before?, If i did sound snotty i appologise…

I'm sorry but that isn't a full path rather a general one

After i’ve completed my avast virus scan ( wich usually takes all night ) and i go back to my computer to see ( if any ) the results of the scan there is always another box on top of the user interface to show me the scan result, It tells me that it was unable to scan and what it’s not scanning in that list is preaty long, I mean it’s a really long list of stuff in docs n’ sett’s that it’s not getting .

I wouldn’t even know where to begin to tell you whats in that list, All i can say however is that everthing in there is in the same place ( same folder )…


You could copy & paste some of the list to a post in here. That might give an idea to some of us as to why this is not being scanned.


When I do a scan on my WinXP system, I also get the result:
“Unable to scan: Archive is pasword proyected”
It is mainly for files of Spybot Search & Destroy and Ad-Aware, which are indeed protected files.
You just have to enlarge the results window to see the file names.
Spybot Search & Destroy files are normally located in the Docs and Settings folder.

I think you should not to be alarmed. :slight_smile:

You’re right. These are legit passworded files 8)

Ok.?, Well because i was going to say: , I can manually scan C:\ Docs n’ settings if i want to.

I just didn’t understand why it wasn’t getting scanned " Automatically "…

Well, if you did not add these files to the exclusion lists, I think they’re automatically scanned and, while scanning, avast discovers that they’re password protected ::slight_smile:

::)Cool. ;D