Another URL:MAL issue

dc10boy · 2015-07-18T16:25:53.000Z

Hi all,I’m having a devil of a time with this. Avast and MBAM come up clean. Every time I start Firefox I get a virus blocked warning from Avast stating infection blocked.It cites https://p2.dntrax.com and URL:MAL in firefox.exe.IE is unaffected and it doesn’t matter what homepage I select, this pops up on firefox start.Thank you for any help you can give, I’ve attached my scan logs
Stan

TwinHeadedEagle · 2015-07-18T16:52:05.000Z

Await my reply.

TwinHeadedEagle · 2015-07-18T16:58:50.000Z

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[B] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/B]

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Press the Fix button just once and wait.
[*]If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
[*]When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

dc10boy · 2015-07-18T17:41:51.000Z

I ran the fix, thank you for your help.The first time I ran Firefox I got the same alert.After that I have not seen the alert.I’ll report back, But I’m not totally sure it’s gone.
Stan

dc10boy · 2015-07-18T18:51:59.000Z

Confirmed Problem still remains.
Should I remove/ reinstall firefox and all profile info?

TwinHeadedEagle · 2015-07-18T19:44:03.000Z

Yes, please try this.

dc10boy · 2015-07-18T21:01:29.000Z

Removed/ reinstalled profiles deleted from firefox. problem still remains.IE has no problems.
Stan

dc10boy · 2015-07-18T22:33:05.000Z

here is fixlog

TwinHeadedEagle · 2015-07-19T00:12:39.000Z

How is your PC behaving now?

dc10boy · 2015-07-19T01:49:21.000Z

No change, problem still exists.

TwinHeadedEagle · 2015-07-19T08:10:15.000Z

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
FRST search

Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:

[*]Copy dntrax into the Search: field in FRST then click the Search Registry button.
[*]FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
[*]Please attach it to your reply.

dc10boy · 2015-07-19T14:50:59.000Z

Search completed.Nothing came up.

TwinHeadedEagle · 2015-07-19T16:26:39.000Z

Uninstall Firefox (Programs and Features)

Then

Click Start, copy in search [B]%appdata%[/B] Then delete folder Mozilla
Click Start, copy in search [B]%LOCALAPPDATA%[/B] delete folder Mozilla

Then delete following folders:

C:\Program Files (x86)\mozilla firefox
C:\Program Files (x86)\Mozilla Maintenance Service

Restart your PC.
Then install Firefox again.

https://www.mozilla.org/en-US/firefox/new/

dc10boy · 2015-07-19T17:57:28.000Z

done, will report back

dc10boy · 2015-07-19T20:56:32.000Z

A couple of hours now, no new pop ups.Maybe was stored in the FF profile?
I rebuilt that from sctratch.Will report back tomorrow morning.
Thanks

dc10boy · 2015-07-20T15:59:54.000Z

Thank you I believe this one is fixed.No popups for nearly 24 hours.This one was residing in the old Firefox profile.I’m surprised nothing was picking it up.

TwinHeadedEagle · 2015-07-20T18:48:04.000Z

Cheers
Post-cleanup procedures:

Download DelFix by Xplode and save it to your desktop.

[*]Run the tool by right click on the
http://www.imgdumper.nl/uploads6/51a5ce45267c1/51a5ce45263de-delfix.png
icon and Run as administrator option.
[*]Make sure that these ones are checked:

[]Remove disinfection tools
[]Purge system restore
[*]Reset system settings

[*]Push Run and wait until the tool completes his work.
All tools we used should be gone. Tool will create an report for you (C:[B]DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

system · 2015-07-30T19:20:41.000Z

Sorry for bringing this post up again but I’m having the same problem except it’s with Chrome. P2.dntrax.com alert keeps popping up whenever I start up chrome. Do you mind helping me out, Mr TwinheadedEagle?

TwinHeadedEagle · 2015-07-30T20:00:48.000Z

Hello,

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

[*]Double-click to run it. When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
[*]The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

system · 2015-07-30T20:48:43.000Z

Here you go! Thank you very much.

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