Anti-theft bricked my phone. Website has no options to restore.

system · 2017-10-20T23:48:21.000Z

So, mid-road trip in the middle of nowhere, I get a warning saying my phone is stolen. It won’t accept any PIN I may have used (I don’t think I ever set up AT). When I go the site here, it tells me no detailed information is available.

Any tips on a fix I can do without a trip to the provider and with minimal tech skill?

Asyn · 2017-10-21T02:44:20.000Z

→ http://www.avast.com/faq.php?article=AVKB127#artTitle (Restore forgotten PIN)

system · 2017-10-21T02:57:46.000Z

Error: Disallowed_useragent

Resetting isn’t possible. Logging into the site to tell it it’s not stolen doesn’t work.

Asyn · 2017-10-21T03:03:23.000Z

Contact support: https://support.avast.com/support/tickets/new

system · 2017-10-22T03:26:11.000Z

Thanks. That just directs me to these forums. I thought I paid for a subscription at one time, but can’t find any record of it.

In the end, I gave up and did a factory reset. Thanks for the replies.

Asyn · 2017-10-22T03:30:54.000Z

You’re welcome.

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