Anti-theft Issue & Avast Web Portal

[littlenoe]

I just noticed that password check no longer works on Anti-theft (vers 3.0.6426). On GT-N7100 rooted with Hard Reset Protection. I tried to input wrong gesture lock 4 times and nothing happens at all. It doesn’t activate Mark as lost and neither Take picture with front camera (of course on the setting I chose both to activate).

Also when I look at my Web Portal account on My License tab, there is only a note

There are no commercial licenses yet.

How come? I purchased the 1 year Premium license on August.

Sorry, I guess this should be on Anti-Theft forum… Please move it

[Werner]

seems that for some users, the premium status isn’t accepted by the portal.
I can fix this - but I need to ask you to send me (mayr@avast.com) two things. please.

1. the Google order number (should look something like this: 14599763169054705758.1360613239163290)
2. your device ID. to get it, please log into my.avast.com and select your device. The address bar of the browser should look like this now:
   https://my.avast.com/#devices/view/6b1Pmz51P4DsBodb/info
   Please copy and paste your address bar as it contains the device ID.

thank you for taking your time to help me fix this!

[littlenoe]

@Werner post:2

seems that for some users, the premium status isn’t accepted by the portal.
I can fix this - but I need to ask you to send me (mayr@avast.com) two things. please.

1. the Google order number (should look something like this: 14599763169054705758.1360613239163290)
2. your device ID. to get it, please log into my.avast.com and select your device. The address bar of the browser should look like this now:
   https://my.avast.com/#devices/view/6b1Pmz51P4DsBodb/info
   Please copy and paste your address bar as it contains the device ID.

thank you for taking your time to help me fix this!

Sent an email as instructed, and now all function works. Thanks a lot!

[system]

Its not working please fix i cannot change setting from my online web interface (error 305)