The antispam module is crashing from time to time (to say the truth, almost even boot…).
Maybe it can be reproducible if you set: 1) Windows to autologon and 2) MS Outlook to automatically start.
This happens to me even if I delay 2 minutes after logon to load MS Outlook.
The antispam module is being a nightmare for me… Sometimes I keep it disabled as I receive few spam.
Just want to report if any of the developers what to follow this issue.
Please go to Control Panel → Action Center → Maintenance → View Reliability History, click the date when it happened, and open the incident. What details do you get?
Well, basically Windows can’t find a solution and only that MS Outlook stop working.
I know it’s the avast antispam plugin as the next time I start Outlook it comes with a message that the avast plugin is crashing Outlook.
I don’t know how to see more details.
I have this on Events:
Falha no compartilhamento de memória 1506243772, tipo 1
Nome do Evento: APPCRASH
Resposta: Não disponível
Id do arquivo CAB: 0
Assinatura do problema:
P1: OUTLOOK.EXE
P2: 12.0.6514.5000
P3: 4a89dc70
P4: KERNELBASE.dll
P5: 6.1.7600.16385
P6: 4a5bdaae
P7: e06d7363
P8: 00009617
P9:
P10:
Arquivos anexados:
C:\Users\...\AppData\Local\Temp\50317326.cvr
C:\Users\...\AppData\Local\Temp\50317389.od
C:\Users\...\AppData\Local\Temp\LoadedBodyStream-50317186-0.out
C:\Users\...\AppData\Local\Temp\50304737.od
C:\Users\...\AppData\Local\Temp\CVR96E1.tmp.cvr
C:\Users\...\AppData\Local\Temp\WERCCFE.tmp.WERInternalMetadata.xml
Estes arquivos podem estar disponíveis em:
C:\Users\...\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_c67ec5d55e3b8e7c4e142737c53ee44ac7ea4611_05b7e178
Símbolo da análise:
Verificando novamente solução: 0
Id de relatório: 5223bcc0-3b28-11df-9302-00218642ff3e
Status do relatório: 0
Other error (Outlook crash) that only happen with avast antispam plugin being active:
Nome de aplicativo com falha: OUTLOOK.EXE, versão: 12.0.6514.5000, carimbo de hora: 0x4a89dc70
Nome do módulo de falhas: KERNELBASE.dll, versão: 6.1.7600.16385, carimbo de hora: 0x4a5bdaae
Código de exceção: 0xe06d7363
Deslocamento com falha: 0x00009617
Identificação do processo com falha: 0x17ac
Hora de início do aplicativo com falha: 0x01cacf350c5cd276
Caminho do aplicativo com falha: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
FCaminho do módulo de falhas: C:\Windows\system32\KERNELBASE.dll
Identificação do Relatório: 5223bcc0-3b28-11df-9302-00218642ff3e
I’ve uninstalled the Antispam module, boot, install again.
MS Outlook crashes regardless I do.
Descrição
Caminho do Aplicativo com Falha: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
Assinatura do problema
Nome de Evento de Problema: APPCRASH
Nome do Aplicativo: OUTLOOK.EXE
Versão do Aplicativo: 12.0.6514.5000
Carimbo de Data/Hora do Aplicativo: 4a89dc70
Nome do Módulo de Falhas: KERNELBASE.dll
Versão do Módulo de Falhas: 6.1.7600.16385
Carimbo de Data/Hora do Módulo de Falhas: 4a5bdaae
Código de Exceção: e06d7363
Deslocamento de Exceção: 00009617
Versão do sistema operacional: 6.1.7600.2.0.0.256.48
Identificação da Localidade: 1046
Informações adicionais sobre o problema
LCID: 1046
Brand: Office12Crash
skulcid: 1046
Id de Compartimento de Memória: 1506243772
Tech - are you sure the crash is caused by the plugin as the behaviour persists after disabling it I suspect there might be other culprits. In any case, does looking into the AppData\Alwil Software\Avast 5\log\asOutExt.log reveal anything interesting? Note that the log file keeps getting overwritten every now and then to prevent unlimited growth
k.u.r.t., things seems a little better. I’ve got an idea. I was having trouble to install pst backup extension. Then I use an alternate method to install the msi package and it comes with the option to install “for all users” at the “common folders” or something like that, it was two weeks ago.
I’ve opened MS Outlook as an admin. Enable the plugin. Now it seems to be working… Strange uh?
Could you please confirm that when this happens you get the “The avast! Antispam found the error 00000002. Error code: 80070057” ???
Also is it possible to post an Outlook screenshot from when this happens? I would like to see what exactly do you expect to see and what exactly do you actually see as the reports differ. Some people claim that their buttons are not there others that they are disabled. I need to break this down a little bit more first.
Tried to repair avast. Nothing help.
Tried to register the dll. Strange message and failure.
Delete the file. Repair avast. Boot. Open MSOutlook and it crashed.
The plugin does not work!
Then the legitimate email continues to be marked as *** SPAM ***.
I have sent tons of times to the whitelist and nothing…
What is going on? >:(