Everytime I update through avast through googleplay, It seems to disable the antitheft feature, and reports it from the myavast web interface. Is this just me?
They should work independently.
Sometimes, when AMS is updates, the AT (a standlone tool) is also updated and so, needs to be enabled again).
Yeah thanks, It should update by itself without google play too yeah?
Both apps are sharing some settings, so in some cases this could happen - in this case the antitheft will report it as problem. Antitheft has its own secure way (not via Play) for updating.
I believe the same thing is happening recently to me. I logged into the Avast Portal and found that the website was reporting that my Anti-Theft was not installed. However, it is installed on my device. So, from the notifications from the Avast Portal, I noticed that it shows that the Anti-Theft was uninstalled but did not report that it was re-installed. I repeated this twice and same thing.
I originally updated from the software update within the app. Later there was another update from Google Play market. Now my Avast Portal is inconsistent. It says I cannot send any commands to launch the GPS tracking or to LOCK the device.
From the app on the phone and running its diagnostics settings check, it says everything is great and synced with the online portal. So there seems to be a miscommunication here. Left hand not talking to the right hand.
I also checked for any ODEX files, but there were none. The only file shown in system/app folder is com.avast.android.antitheft.apk (not .odex)
I believe the independent updates from the app and then from Google Play market caused the settings to be not aligned with the Avast Portal?
Is there any fix? I uninstalled and re-installed the Anti-Theft as a rooted installation (using Direct Method). It was successful both times, but Avast Portal says that Anti-Theft is not installed.
I’m using a custom ROM on a Samsung Galaxy S2.
Prior to any Anti-Theft updates, everything was working well.
Also, when I try to disconnect from my Avast account, and I enter my PIN, it says “The service is temporarily unavailable, please try again later.” I was trying to see if I disconnect and re-connect to my Avast account to see if it would sync and update its settings. But since I cannot disconnect, I’ll wait and see if you have anyone else with similar issues.
My Lookout was not as good as the Avast Mobile Security but it had zero issues with upgrading from previous older releases.
My version of Anti-Theft is v2.0.2627.
Yeah same kind of problem here, Have to set it up all over again
we’re working on the unpairing issue.
Is this working yet? I can’t disconnect from the server. I’ve tried with WIFI enabled and disabled. If I can disconnect from server and reconnect, I think this will fix the Web Portal issue of not being in sync.
can you try again?
Did not work.
Hi, we have fixed issue which could also fix your problem. Could you try again please. No reinstall needed. Thank you