Antivirus not updating

My Avast Free Antivirus is not updating since morning it shows an error “The Package is broken.”
Please help me …!!!

Try a repair of avast:
XP - Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and select Repair, click next and follow.

Vista, win7 - Control Panel, Programs & Features, uninstall a program, select ‘avast! Anti-Virus,’ click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.

16.12.201203:12:35Started: 16.12.2012, 03:12:35
16.12.201203:12:35Operation set to INST_OP_UNKNOWN
16.12.201203:12:35Old version: 5c2 (1474)
16.12.201203:12:35SYNCER: Agent=Syncer/5.00 (ais-1474;p)
16.12.201203:12:35Running SETUP_AIS-5c2 (1474)
16.12.201203:12:35Operating system: Windows Vista ver 6.0, build 6000, sp 1.0
16.12.201203:12:35Memory: 81% load. Phys:196272/1037940K free, Page:963840/2086516K free, Virt:2023476/2097024K free
16.12.201203:12:35Computer WinName: USER-PC
16.12.201203:12:35Windows Net User: user-PC\user
16.12.201203:12:35Cmdline: /uninstwiz
16.12.201203:12:35Old version: 5c2 (1474)
16.12.201203:12:35Deleted registry: Software\AVAST Software\Avast\UpdateReady
16.12.201203:12:35Using temp: C:\Users\user\AppData\Local\Temp_asw_aisI.tm~a03628 (8242M free)
16.12.201203:12:35SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
16.12.201203:12:35DldSrc set to inet
16.12.201203:12:35SYNCER: Agent=Syncer/5.00 (ais-1474;p)
16.12.201203:12:35Computer DnsName: user-PC
16.12.201203:12:35Computer Ip Addr: 192.168.1.2
16.12.201203:12:35Setup GUI DLL not found at location: C:\Users\user\AppData\Local\Temp_asw_aisI.tm~a03628\SetupGUI.dll
16.12.201203:12:36Setup GUI has been successfuly loaded from EXE.
16.12.201203:12:36Installed in: C:\Program Files\AVAST Software\Avast (8242M free)
16.12.201203:12:36LoadState: Edition=1
16.12.201203:12:36SYNCER: Type: use IE settings
16.12.201203:12:36SYNCER: Auth: another authentication, use WinInet
16.12.201203:12:36Part prg_ais-5c2 is installed
16.12.201203:12:36Part vps_win32-12121501 is installed
16.12.201203:12:36Part setup_ais-5c2 is installed
16.12.201203:12:36Part jrog-a7 is installed
16.12.201203:12:36Part jrog2-686 is installed
16.12.201203:12:36Old version: 5c2 (1474)
16.12.201203:12:39SetExistingFilesBitmap: 1112->464->463
16.12.201203:12:39GUID: 319362e1-9a82-44c2-98f1-f2748ac88c9a
16.12.201203:12:39Server definition(s) loaded for ‘main’: 160 (maintenance:0)
16.12.201203:12:39SelectCurrent: selected server ‘Download363 AVAST5 Server’ from ‘main’
16.12.201203:12:39SYNCER: Type: use IE settings
16.12.201203:12:39SYNCER: Auth: another authentication, use WinInet
16.12.201203:12:44Operation set to INST_OP_REPAIR
16.12.201203:12:44Entered SetupProcessAIS::Do( INST_OP_REPAIR )
16.12.201203:12:44Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
16.12.201203:12:44Entered SetupProcessWin32::Do( INST_OP_REPAIR )
16.12.201203:12:44Entered SetupProcess::Do( INST_OP_REPAIR )
16.12.201203:12:44Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
16.12.201203:12:44Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
16.12.201203:12:44Entering:UpdateInstallPackages
16.12.201203:12:45LoadPartInfo: jrog = jrog-a7 returned 00000000
16.12.201203:12:45LoadPartInfo: jrog2 = jrog2-686 returned 00000000
16.12.201203:12:45LoadPartInfo: program = prg_ais-5c2 returned 00000000
16.12.201203:12:45LoadPartInfo: setup = setup_ais-5c2 returned 00000000
16.12.201203:12:45LoadPartInfo: vps = vps_win32-12121501 returned 00000000
16.12.201203:12:45FilterOutExistingFiles: 464 & 463 = 1
16.12.201203:12:45IsFullOkay: vps_32-991.vpx - not okay (doesn’t exist)
16.12.201203:12:45SetDownloadBits: vps_32-990.vpx exists, but is invalid! DSA_FileVerify error code 0x2000000B
16.12.201203:12:45IsFullOkay: vps_32-991.vpx - not okay (doesn’t exist)
16.12.201203:12:45SetFullAsMarked: Package vps_32 set to 1
16.12.201203:12:45IsFullOkay: vps_win32-9a4.vpx - not okay (doesn’t exist)
16.12.201203:12:45SetDownloadBits: vps_win32 setting 2 diffs to process
16.12.201203:12:45ArePartsInstallable: 0
16.12.201203:12:45Error processing packages. 0x20000011

I tried to repair but it failed :frowning:

OK, I take it that the error displayed to the screen when the repair failed was suggesting download the full update (or words to that effect).

next step - avast! Virus Definitions Update - Manual Download VPS Update (virus definitions, vpsupd.exe, approx 74.4 MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.

It sorted out …Thanks DavidR :slight_smile: 8)

No problem, glad I could help.

Welcome to the forums.

I’m having this exact same issue. My definitions and program will not update due to a “broken package” and avast will not let me use the Repair function, saying I need to apply a full update. Upon trying the VPS update posted above, a message tells me that the “VPS database is already up to date.”

I’m also getting that Driver_IRQL_not_less_or_equal aswnet.sys BSOD right after bootup…

You may need to do a clean install.
Download the avast uninstall tool http://www.avast.com/uninstall-utility
Just follow the instructions.
Do a “fresh” install.
Reboot. :slight_smile:

Did the clean install…so far so good! Definitions are up to date and I haven’t encountered any broken package errors.
(No BSOD yet either, but that may be a whole other issue to deal with if it reappears. And yes, I’ve seen the numerous other threads regarding Win8 BSOD so I won’t start a new topic here. :slight_smile: )

Glad everything turned out for the good. 8)