My Avast Free Antivirus is not updating since morning it shows an error “The Package is broken.”
Please help me …!!!
Try a repair of avast:
XP - Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and select Repair, click next and follow.
Vista, win7 - Control Panel, Programs & Features, uninstall a program, select ‘avast! Anti-Virus,’ click the Uninstall/Change and select Repair, click next and follow.
You may need to reboot after the repair.
16.12.201203:12:35Started: 16.12.2012, 03:12:35
16.12.201203:12:35Operation set to INST_OP_UNKNOWN
16.12.201203:12:35Old version: 5c2 (1474)
16.12.201203:12:35SYNCER: Agent=Syncer/5.00 (ais-1474;p)
16.12.201203:12:35Running SETUP_AIS-5c2 (1474)
16.12.201203:12:35Operating system: Windows Vista ver 6.0, build 6000, sp 1.0
16.12.201203:12:35Memory: 81% load. Phys:196272/1037940K free, Page:963840/2086516K free, Virt:2023476/2097024K free
16.12.201203:12:35Computer WinName: USER-PC
16.12.201203:12:35Windows Net User: user-PC\user
16.12.201203:12:35Cmdline: /uninstwiz
16.12.201203:12:35Old version: 5c2 (1474)
16.12.201203:12:35Deleted registry: Software\AVAST Software\Avast\UpdateReady
16.12.201203:12:35Using temp: C:\Users\user\AppData\Local\Temp_asw_aisI.tm~a03628 (8242M free)
16.12.201203:12:35SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
16.12.201203:12:35DldSrc set to inet
16.12.201203:12:35SYNCER: Agent=Syncer/5.00 (ais-1474;p)
16.12.201203:12:35Computer DnsName: user-PC
16.12.201203:12:35Computer Ip Addr: 192.168.1.2
16.12.201203:12:35Setup GUI DLL not found at location: C:\Users\user\AppData\Local\Temp_asw_aisI.tm~a03628\SetupGUI.dll
16.12.201203:12:36Setup GUI has been successfuly loaded from EXE.
16.12.201203:12:36Installed in: C:\Program Files\AVAST Software\Avast (8242M free)
16.12.201203:12:36LoadState: Edition=1
16.12.201203:12:36SYNCER: Type: use IE settings
16.12.201203:12:36SYNCER: Auth: another authentication, use WinInet
16.12.201203:12:36Part prg_ais-5c2 is installed
16.12.201203:12:36Part vps_win32-12121501 is installed
16.12.201203:12:36Part setup_ais-5c2 is installed
16.12.201203:12:36Part jrog-a7 is installed
16.12.201203:12:36Part jrog2-686 is installed
16.12.201203:12:36Old version: 5c2 (1474)
16.12.201203:12:39SetExistingFilesBitmap: 1112->464->463
16.12.201203:12:39GUID: 319362e1-9a82-44c2-98f1-f2748ac88c9a
16.12.201203:12:39Server definition(s) loaded for ‘main’: 160 (maintenance:0)
16.12.201203:12:39SelectCurrent: selected server ‘Download363 AVAST5 Server’ from ‘main’
16.12.201203:12:39SYNCER: Type: use IE settings
16.12.201203:12:39SYNCER: Auth: another authentication, use WinInet
16.12.201203:12:44Operation set to INST_OP_REPAIR
16.12.201203:12:44Entered SetupProcessAIS::Do( INST_OP_REPAIR )
16.12.201203:12:44Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
16.12.201203:12:44Entered SetupProcessWin32::Do( INST_OP_REPAIR )
16.12.201203:12:44Entered SetupProcess::Do( INST_OP_REPAIR )
16.12.201203:12:44Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
16.12.201203:12:44Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
16.12.201203:12:44Entering:UpdateInstallPackages
16.12.201203:12:45LoadPartInfo: jrog = jrog-a7 returned 00000000
16.12.201203:12:45LoadPartInfo: jrog2 = jrog2-686 returned 00000000
16.12.201203:12:45LoadPartInfo: program = prg_ais-5c2 returned 00000000
16.12.201203:12:45LoadPartInfo: setup = setup_ais-5c2 returned 00000000
16.12.201203:12:45LoadPartInfo: vps = vps_win32-12121501 returned 00000000
16.12.201203:12:45FilterOutExistingFiles: 464 & 463 = 1
16.12.201203:12:45IsFullOkay: vps_32-991.vpx - not okay (doesn’t exist)
16.12.201203:12:45SetDownloadBits: vps_32-990.vpx exists, but is invalid! DSA_FileVerify error code 0x2000000B
16.12.201203:12:45IsFullOkay: vps_32-991.vpx - not okay (doesn’t exist)
16.12.201203:12:45SetFullAsMarked: Package vps_32 set to 1
16.12.201203:12:45IsFullOkay: vps_win32-9a4.vpx - not okay (doesn’t exist)
16.12.201203:12:45SetDownloadBits: vps_win32 setting 2 diffs to process
16.12.201203:12:45ArePartsInstallable: 0
16.12.201203:12:45Error processing packages. 0x20000011
I tried to repair but it failed
OK, I take it that the error displayed to the screen when the repair failed was suggesting download the full update (or words to that effect).
next step - avast! Virus Definitions Update - Manual Download VPS Update (virus definitions, vpsupd.exe, approx 74.4 MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update.
It sorted out …Thanks DavidR 8)
No problem, glad I could help.
Welcome to the forums.
I’m having this exact same issue. My definitions and program will not update due to a “broken package” and avast will not let me use the Repair function, saying I need to apply a full update. Upon trying the VPS update posted above, a message tells me that the “VPS database is already up to date.”
I’m also getting that Driver_IRQL_not_less_or_equal aswnet.sys BSOD right after bootup…
You may need to do a clean install.
Download the avast uninstall tool http://www.avast.com/uninstall-utility
Just follow the instructions.
Do a “fresh” install.
Reboot.
Did the clean install…so far so good! Definitions are up to date and I haven’t encountered any broken package errors.
(No BSOD yet either, but that may be a whole other issue to deal with if it reappears. And yes, I’ve seen the numerous other threads regarding Win8 BSOD so I won’t start a new topic here. )
Glad everything turned out for the good. 8)