Antivirus update error

Avast Free Antivirus / Premium Security
1

I’ve just installed the free avast anti-virus yesterday and today an error message has come up saying :Information about current update. Last encountered error: Cannot connect to download90.avast.com (70.86.205.194:80). What do I do?

2

Basically, check the log files (or post the last 100 lines of the logs):
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

Also check:

  1. If your subscription allows the update right now (i.e., if it is not expired). Home (free) version need registering each 14 months.
    I hope you haven’t bought a license from a site on this list: http://www.avast.com/eng/fraudulent-sales-of-avast-products.html

  2. If your firewall settings and allow avast.setup to connect.
    If you’re not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should ‘remove’ avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

  3. Check your proxy settings into avast!:
    Left click the avast icon > Settings
    Update (Basic) > Details > Proxy
    Make sure your browser is not set to “Work Offline” (this option is generally in the File menu).
    If it doesn’t help, try switching from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).

If nothing helps, we can dig a little bit more in the problem…
Welcome to avast forums.

3

These are the file logs.

03.11.2007 18:34:05.000 1194114845 package HttpGetWinsock(http://download65.avast.com/iavs4x/servers.def.vpu)
03.11.2007 18:34:05.000 1194114845 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007 18:34:05.000 1194114845 general InvalidateCurrent: invalidated server ‘Download65 AVAST server’ from ‘main’
03.11.2007 18:34:05.000 1194114845 general SelectCurrent: selected server ‘Download56 AVAST server’ from ‘main’
03.11.2007 18:34:05.000 1194114845 package GetPackages - set proxy for inet
03.11.2007 18:34:05.000 1194114845 internet SYNCER: Type: no proxy
03.11.2007 18:34:05.000 1194114845 internet SYNCER: Auth: no authentication
03.11.2007 18:34:07.000 1194114847 package HttpGetWinsock(http://download56.avast.com/iavs4x/servers.def.vpu)
03.11.2007 18:34:07.000 1194114847 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007 18:34:07.000 1194114847 general InvalidateCurrent: invalidated server ‘Download56 AVAST server’ from ‘main’
03.11.2007 18:34:07.000 1194114847 general SelectCurrent: selected server ‘Download907 AVAST server’ from ‘main’
03.11.2007 18:34:07.000 1194114847 package GetPackages - set proxy for inet
03.11.2007 18:34:07.000 1194114847 internet SYNCER: Type: no proxy
03.11.2007 18:34:07.000 1194114847 internet SYNCER: Auth: no authentication
03.11.2007 18:34:09.000 1194114849 package HttpGetWinsock(http://download907.avast.com/iavs4x/servers.def.vpu)
03.11.2007 18:34:09.000 1194114849 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007 18:34:09.000 1194114849 general InvalidateCurrent: invalidated server ‘Download907 AVAST server’ from ‘main’
03.11.2007 18:34:09.000 1194114849 general SelectCurrent: selected server ‘Download209 AVAST server’ from ‘main’
03.11.2007 18:34:09.000 1194114849 package GetPackages - set proxy for inet
03.11.2007 18:34:09.000 1194114849 internet SYNCER: Type: no proxy
03.11.2007 18:34:09.000 1194114849 internet SYNCER: Auth: no authentication
03.11.2007 18:34:11.000 1194114851 package HttpGetWinsock(http://download209.avast.com/iavs4x/servers.def.vpu)
03.11.2007 18:34:11.000 1194114851 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007 18:34:11.000 1194114851 general InvalidateCurrent: invalidated server ‘Download209 AVAST server’ from ‘main’
03.11.2007 18:34:11.000 1194114851 general SelectCurrent: selected server ‘Download80 AVAST server’ from ‘main’
03.11.2007 18:34:11.000 1194114851 package GetPackages - set proxy for inet
03.11.2007 18:34:11.000 1194114851 internet SYNCER: Type: no proxy
03.11.2007 18:34:11.000 1194114851 internet SYNCER: Auth: no authentication
03.11.2007 18:34:13.000 1194114853 package HttpGetWinsock(http://download80.avast.com/iavs4x/servers.def.vpu)
03.11.2007 18:34:13.000 1194114853 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007 18:34:13.000 1194114853 general InvalidateCurrent: invalidated server ‘Download80 AVAST server’ from ‘main’
03.11.2007 18:34:13.000 1194114853 general SelectCurrent: unable to find any suitable server in ‘main’
03.11.2007 18:34:13.000 1194114853 internet tried 166 servers to get file ‘servers.def.vpu’, but failed (0x20000004)
03.11.2007 18:34:13.000 1194114853 file GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP_av_proI.tm~a03332\onefile, servers.def.vpu, error: 0x20000004
03.11.2007 18:34:13.000 1194114853 package Download servers.def, servers.def.vpu failed with error 0x20000011.
03.11.2007 18:34:13.000 1194114853 package HttpGetWinsock(http://download80.avast.com/iavs4x/servers.def.stamp)
03.11.2007 18:34:13.000 1194114853 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007 18:34:13.000 1194114853 package HttpGetWinsock(http://download80.avast.com/iavs4x/servers.def)
03.11.2007 18:34:13.000 1194114853 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
03.11.2007 18:34:13.000 1194114853 general InvalidateCurrent: invalidated server ‘Download80 AVAST server’ from ‘main’
03.11.2007 18:34:13.000 1194114853 general SelectCurrent: unable to find any suitable server in ‘main’
03.11.2007 18:34:13.000 1194114853 internet tried 1 servers to get file ‘servers.def’, but failed (0x20000004)
03.11.2007 18:34:13.000 1194114853 file GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP_av_proI.tm~a03332\onefile, servers.def, error: 0x20000004
03.11.2007 18:34:13.000 1194114853 package Tried to download servers.def but failed with error 0x20000004.
03.11.2007 18:34:13.000 1194114853 general Err:Cannot connect to download80.avast.com (75.126.38.76:80).
03.11.2007 18:34:13.000 1194114853 package Transferred files: 0
03.11.2007 18:34:13.000 1194114853 package Transferred bytes: 0
03.11.2007 18:34:13.000 1194114853 package Transfer time: 0 ms
03.11.2007 18:34:13.000 1194114853 file NeedReboot=false
03.11.2007 18:34:13.000 1194114853 general Return code: 0x20000004 [Cannot connect to download80.avast.com (75.126.38.76:80).]
03.11.2007 18:34:13.000 1194114853 general Stopped: 03.11.2007, 18:34:13

03.11.2007 18:34:15.000 1194114855 general Started: 03.11.2007, 18:34:15
03.11.2007 18:34:15.000 1194114855 general Running setup_av_pro-413 (1043)
03.11.2007 18:34:15.000 1194114855 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
03.11.2007 18:34:15.000 1194114855 system Computer WinName: YOUR-IJ1PWZ2OH0
03.11.2007 18:34:15.000 1194114855 system Windows Net User: SYSTEM
03.11.2007 18:34:15.000 1194114855 general Cmdline: /stopstat /verysilent /noreboot
03.11.2007 18:34:15.000 1194114855 general Operation set to INST_OP_[16]
03.11.2007 18:34:15.000 1194114855 general Old version: 413 (1043)
03.11.2007 18:34:16.000 1194114856 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
03.11.2007 18:34:16.000 1194114856 internet SYNCER: Type: no proxy
03.11.2007 18:34:16.000 1194114856 internet SYNCER: Auth: no authentication
03.11.2007 18:34:16.000 1194114856 package Part prg_av_pro-413 is installed
03.11.2007 18:34:16.000 1194114856 package Part vps-77301 is installed
03.11.2007 18:34:16.000 1194114856 package Part news-4b is installed
03.11.2007 18:34:16.000 1194114856 package Part setup_av_pro-413 is installed
03.11.2007 18:34:16.000 1194114856 package Part jrog-15 is installed
03.11.2007 18:34:16.000 1194114856 general Old version: 413 (1043)
03.11.2007 18:34:16.000 1194114856 package Transferred files: 0
03.11.2007 18:34:16.000 1194114856 package Transferred bytes: 0
03.11.2007 18:34:16.000 1194114856 package Transfer time: 0 ms
03.11.2007 18:34:16.000 1194114856 file NeedReboot=false
03.11.2007 18:34:16.000 1194114856 general Return code: 0x20000001 [Nothing done]
03.11.2007 18:34:16.000 1194114856 general Stopped: 03.11.2007, 18:34:16

4

You seem to have a winsock problem.
Maybe this tool can help http://www.snapfiles.com/get/winsockxpfix.html

5

I’ve downloaded the winsock but still having problems as avast will not update - the log files now show a different error. Here are the new log files:
06.11.2007 19:58:47.000 1194379127 internet SYNCER: Type: use IE settings
06.11.2007 19:58:47.000 1194379127 internet SYNCER: Auth: another authentication, use WinInet
06.11.2007 19:58:49.000 1194379129 package ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007 19:58:49.000 1194379129 general InvalidateCurrent: invalidated server ‘Download22 AVAST server’ from ‘main’
06.11.2007 19:58:49.000 1194379129 general SelectCurrent: selected server ‘Download911 AVAST server’ from ‘main’
06.11.2007 19:58:49.000 1194379129 package GetPackages - set proxy for inet
06.11.2007 19:58:49.000 1194379129 internet SYNCER: Type: use IE settings
06.11.2007 19:58:49.000 1194379129 internet SYNCER: Auth: another authentication, use WinInet
06.11.2007 19:58:51.000 1194379131 package ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007 19:58:51.000 1194379131 general InvalidateCurrent: invalidated server ‘Download911 AVAST server’ from ‘main’
06.11.2007 19:58:51.000 1194379131 general SelectCurrent: selected server ‘Download28 AVAST server’ from ‘main’
06.11.2007 19:58:51.000 1194379131 package GetPackages - set proxy for inet
06.11.2007 19:58:51.000 1194379131 internet SYNCER: Type: use IE settings
06.11.2007 19:58:51.000 1194379131 internet SYNCER: Auth: another authentication, use WinInet
06.11.2007 19:58:53.000 1194379133 package ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007 19:58:53.000 1194379133 general InvalidateCurrent: invalidated server ‘Download28 AVAST server’ from ‘main’
06.11.2007 19:58:53.000 1194379133 general SelectCurrent: selected server ‘Download47 AVAST server’ from ‘main’
06.11.2007 19:58:53.000 1194379133 package GetPackages - set proxy for inet
06.11.2007 19:58:53.000 1194379133 internet SYNCER: Type: use IE settings
06.11.2007 19:58:53.000 1194379133 internet SYNCER: Auth: another authentication, use WinInet
06.11.2007 19:58:55.000 1194379135 package ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007 19:58:55.000 1194379135 general InvalidateCurrent: invalidated server ‘Download47 AVAST server’ from ‘main’
06.11.2007 19:58:55.000 1194379135 general SelectCurrent: selected server ‘Download934 AVAST server’ from ‘main’
06.11.2007 19:58:55.000 1194379135 package GetPackages - set proxy for inet
06.11.2007 19:58:55.000 1194379135 internet SYNCER: Type: use IE settings
06.11.2007 19:58:55.000 1194379135 internet SYNCER: Auth: another authentication, use WinInet
06.11.2007 19:58:57.000 1194379137 package ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007 19:58:57.000 1194379137 general InvalidateCurrent: invalidated server ‘Download934 AVAST server’ from ‘main’
06.11.2007 19:58:57.000 1194379137 general SelectCurrent: selected server ‘Download74 AVAST server’ from ‘main’
06.11.2007 19:58:57.000 1194379137 package GetPackages - set proxy for inet
06.11.2007 19:58:57.000 1194379137 internet SYNCER: Type: use IE settings
06.11.2007 19:58:57.000 1194379137 internet SYNCER: Auth: another authentication, use WinInet
06.11.2007 19:58:59.000 1194379139 package ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007 19:58:59.000 1194379139 general InvalidateCurrent: invalidated server ‘Download74 AVAST server’ from ‘main’
06.11.2007 19:58:59.000 1194379139 general SelectCurrent: selected server ‘Download40 AVAST server’ from ‘main’
06.11.2007 19:58:59.000 1194379139 package GetPackages - set proxy for inet
06.11.2007 19:58:59.000 1194379139 internet SYNCER: Type: use IE settings
06.11.2007 19:58:59.000 1194379139 internet SYNCER: Auth: another authentication, use WinInet
06.11.2007 19:59:01.000 1194379141 package ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007 19:59:01.000 1194379141 general InvalidateCurrent: invalidated server ‘Download40 AVAST server’ from ‘main’
06.11.2007 19:59:01.000 1194379141 general SelectCurrent: unable to find any suitable server in ‘main’
06.11.2007 19:59:01.000 1194379141 internet tried 166 servers to get file ‘servers.def.vpu’, but failed (0x20000004)
06.11.2007 19:59:01.000 1194379141 file GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP_av_proI.tm~a01680\onefile, servers.def.vpu, error: 0x20000004
06.11.2007 19:59:01.000 1194379141 package Download servers.def, servers.def.vpu failed with error 0x20000011.
06.11.2007 19:59:01.000 1194379141 package ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007 19:59:01.000 1194379141 package ERROR:HttpGetWininet, catch returned 0x00002EFD
06.11.2007 19:59:01.000 1194379141 general InvalidateCurrent: invalidated server ‘Download40 AVAST server’ from ‘main’
06.11.2007 19:59:01.000 1194379141 general SelectCurrent: unable to find any suitable server in ‘main’
06.11.2007 19:59:01.000 1194379141 internet tried 1 servers to get file ‘servers.def’, but failed (0x20000004)
06.11.2007 19:59:01.000 1194379141 file GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP_av_proI.tm~a01680\onefile, servers.def, error: 0x20000004
06.11.2007 19:59:01.000 1194379141 package Tried to download servers.def but failed with error 0x20000004.
06.11.2007 19:59:01.000 1194379141 general Err:Cannot connect to download40.avast.com (70.87.106.114:80).
06.11.2007 19:59:01.000 1194379141 package Transferred files: 0
06.11.2007 19:59:01.000 1194379141 package Transferred bytes: 0
06.11.2007 19:59:01.000 1194379141 package Transfer time: 0 ms
06.11.2007 19:59:01.000 1194379141 file NeedReboot=false
06.11.2007 19:59:01.000 1194379141 general Return code: 0x20000004 [Cannot connect to download40.avast.com (70.87.106.114:80).]
06.11.2007 19:59:01.000 1194379141 general Stopped: 06.11.2007, 19:59:01

06.11.2007 19:59:03.000 1194379143 general Started: 06.11.2007, 19:59:03
06.11.2007 19:59:03.000 1194379143 general Running setup_av_pro-413 (1043)
06.11.2007 19:59:03.000 1194379143 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
06.11.2007 19:59:03.000 1194379143 system Computer WinName: YOUR-IJ1PWZ2OH0
06.11.2007 19:59:03.000 1194379143 system Windows Net User: SYSTEM
06.11.2007 19:59:03.000 1194379143 general Cmdline: /stopstat /verysilent /noreboot
06.11.2007 19:59:03.000 1194379143 general Operation set to INST_OP_[16]
06.11.2007 19:59:03.000 1194379143 general Old version: 413 (1043)
06.11.2007 19:59:04.000 1194379144 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
06.11.2007 19:59:04.000 1194379144 internet SYNCER: Type: use IE settings
06.11.2007 19:59:04.000 1194379144 internet SYNCER: Auth: another authentication, use WinInet
06.11.2007 19:59:04.000 1194379144 package Part prg_av_pro-413 is installed
06.11.2007 19:59:04.000 1194379144 package Part vps-77900 is installed
06.11.2007 19:59:04.000 1194379144 package Part news-4b is installed
06.11.2007 19:59:04.000 1194379144 package Part setup_av_pro-413 is installed
06.11.2007 19:59:04.000 1194379144 package Part jrog-1a is installed
06.11.2007 19:59:04.000 1194379144 general Old version: 413 (1043)
06.11.2007 19:59:04.000 1194379144 package Transferred files: 0
06.11.2007 19:59:04.000 1194379144 package Transferred bytes: 0
06.11.2007 19:59:04.000 1194379144 package Transfer time: 0 ms
06.11.2007 19:59:04.000 1194379144 file NeedReboot=false
06.11.2007 19:59:04.000 1194379144 general Return code: 0x20000001 [Nothing done]
06.11.2007 19:59:04.000 1194379144 general Stopped: 06.11.2007, 19:59:04

06.11.2007 19:59:10.000 1194379150 general Started: 06.11.2007, 19:59:10
06.11.2007 19:59:10.000 1194379150 general Running setup_av_pro-413 (1043)
06.11.2007 19:59:10.000 1194379150 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
06.11.2007 19:59:10.000 1194379150 system Computer WinName: YOUR-IJ1PWZ2OH0
06.11.2007 19:59:10.000 1194379150 system Windows Net User: YOUR-IJ1PWZ2OH0\Anita Howley
06.11.2007 19:59:10.000 1194379150 general Cmdline: /showsummary /silent /noreboot
06.11.2007 19:59:10.000 1194379150 general Operation set to INST_OP_[17]
06.11.2007 19:59:10.000 1194379150 general Old version: 413 (1043)
06.11.2007 19:59:10.000 1194379150 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
06.11.2007 19:59:10.000 1194379150 internet SYNCER: Type: use IE settings
06.11.2007 19:59:10.000 1194379150 internet SYNCER: Auth: another authentication, use WinInet
06.11.2007 19:59:10.000 1194379150 package Part prg_av_pro-413 is installed
06.11.2007 19:59:10.000 1194379150 package Part vps-77900 is installed
06.11.2007 19:59:10.000 1194379150 package Part news-4b is installed
06.11.2007 19:59:10.000 1194379150 package Part setup_av_pro-413 is installed
06.11.2007 19:59:10.000 1194379150 package Part jrog-1a is installed
06.11.2007 19:59:10.000 1194379150 general Old version: 413 (1043)
06.11.2007 19:59:15.000 1194379155 package Transferred files: 0
06.11.2007 19:59:15.000 1194379155 package Transferred bytes: 0
06.11.2007 19:59:15.000 1194379155 package Transfer time: 0 ms
06.11.2007 19:59:15.000 1194379155 file NeedReboot=false
06.11.2007 19:59:15.000 1194379155 general Return code: 0x20000001 [Nothing done]
06.11.2007 19:59:15.000 1194379155 general Stopped: 06.11.2007, 19:59:15

6

Check if the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

7

I haved download the servers.def file as adviesd but am still getting the unable to download from server error message. Any ideas?