Any good soul to help here (SCR) ?

General Topics
21

I have Pro version, installed before 4.1.418 and updated before the trouble appears. I have used avast screen saver before, configure it to use my screensaver and have access to ‘advanced settings’.

Now, step by step:

  1. Control Panel > Video applet > Screen Saver
  2. Click on Configurations
  3. Open the window with the Advanced settings un-checked
  4. If you check that option, the application crashes
  5. You receive the report error posted here

Note, the button Settings marked on green works perfectly.

Of course, repair function does not work

Portuguese version 4.1.418 VPS 0425-0

22
4. If you check that option, the application crashes

Check the ‘Advanced Configuration’ box? Or which option??

Note, the button Settings marked on green works perfectly.

You mean the Settings button that lets you set the properties of the real (underlying) screensaver??

23

Trying to add the images…

24

Second image

25

OK so the app crashes if you click the Configuracoes button?
Well this button does nothing else than executes the screen saver with a specific command line…

What happens if you select a different screen saver? Does it crash as well?

Try e.g. one of the standard Windows screensavers, such as Mystify or Starfield…

26

Both of them crashes avast…
By the way, any screen saver is crashing avast :cry:

27

What is the file version of \ashBase.dll?

28

4.1.415.0

29

If I’m reading it correctly, avast! crashes when the checkbox “Advanced configuration” is checked, not when the “Settings” button is clicked (it works, right?)
So, the crash is somehow related to the display of the additional avast! configuration options (pages)… maybe some kind of problem with the options stored in avast! database?

30

Right.

Does it concerns to avast4.ini file? Strange, I have not change it and it is working in the last version before the update to the last one :cry:

31

I disabled avast, deleted ashBase.dll, repair avast installation and update it.
Boot.
I saw the same file recriated (version 4.1.415.0).
Still do now work :cry:

32

Please send me (via email) the unpXxx files located in your data\log directory (ZIP them first).

Thanks
Vlk

33

I’ve did it, wait for good news ;D

34

Still waiting…

If it helps, I tried my second avast installation: a WinXP / Home Edition / Portuguese only. Everything is working.

I suppose the existence of two simultaneous languages is making the difference in my computer :cry:

35

Vlk, using the new avast4.mdb file that you send me, sorry, same error under Portuguese language. Both the Control Panel applet and the Enhanced Interface cannot handle the ‘Advanced settings’ of the screen saver module :cry:

36

Well, everything’s possible, but I doubt it… I have as many languages installed as possible and didn’t encounter any related problems. ???

37

Igor and Vlk, thanks for debbugging my problem.
I uninstalled, installed version 4.1.357, updated it to 4.1.418, two languages (English and Portuguese).
No troubles… Let’s walk forward 8)
(Btw, Vlk, your avast4.mdb file did not solve the problem)