Anyone at Avast?

General Topics
1

I have submitted a ticket (#156296) to ask for a quotation for increased number of Internet Security licenses. After 4 days, as nobody responded, I sent a reminder. No answer. Today, 9 days since submitting the ticket, I tried to call to Avast. Nobody picks up the phone at the headquarters (I called through 00 420 274 005 777 listed on the website) - instead the call gets hung up after half a minute.

I tried to send a fax to 00 420 274 005 888 (listed on the website), but the number doesn’t work. Instead, I get a message “The extension 889 is not available. Please record your message…”.

Is there anyone at Avast? Does anyone have an idea how to reach that someone?

2

Sorry for your troubles. :frowning: I’ve reported this to Avast. Let’s see if that helps.

3

Thank you for your help! I got an acknowledgement to my ticket yesterday, soon after your message. Today the actual dialogue about my request moved forward, so maybe we are getting somewhere 8)

4

Glad to hear that. Let us know if your problem gets resolved. Thanks

5
Let us know if your problem gets resolved.

Yes, the problem got resolved. I believe this was the first time in quite a few years I had to submit a ticket, so I can’t complain too much - even if the response time wasn’t what I would have expected.