App Locking not locking apps

system · 2015-04-02T02:35:44.000Z

I have the lastest premium version of Avast Mobile Security, and after Lollipop update, App locking is not working, on 3rd party apps, however I sill have to enter my pin to get into Avast Mobile Security, however my apps that are “locked” I am not prompted to enter the PIN.

I have rebooted the phone, have cleared my cache, it still will not work.

Thanks.

Eddy · 2015-04-02T08:50:50.000Z

Is your phone rooted ?

system · 2015-04-02T11:39:58.000Z

No, never done it, unless somehow something else did it…anyway to verify?

Eddy · 2015-04-02T12:25:03.000Z

For certain options the phone need to be rooted.

Have you checked the manual ?
http://files.avast.com/files/documentation/mobile-security-user-guide-en-v2-4-updated.pdf

Some other (related) information:
https://blog.avast.com/2013/08/26/how-to-use-the-hidden-power-of-avast-mobile-security/
https://blog.avast.com/2014/07/11/six-ways-to-secure-your-smartphone/

system · 2015-04-02T12:30:23.000Z

it all worked fine before the lollipop update.

Eddy · 2015-04-02T12:38:59.000Z

I know there where a few problems between avast and Lollipop.
As far as I know they all have been solved in the latest version of avast.
Check if you have the latest version.
If you do, I suggest to remove avast completely and perform a new installation.

system · 2015-04-02T12:40:53.000Z

thank you, I have done both, I uninstalled, and then I reinstall from the Play Store.

Eddy · 2015-04-02T18:38:46.000Z

Is it working now ?

system · 2015-04-03T03:38:14.000Z

No :-[

Eddy · 2015-04-03T11:35:06.000Z

I don’t know too much about the Android version of avast, so I’m out of ideas.
I hope someone else steps in and have a solution for you.

system · 2015-08-11T09:05:11.000Z

Hi
I have the same app locking problem. Did you ever find a fix?
David

system · 2015-08-12T15:56:58.000Z

After an update it seems to be working now, not sure if the phone updated or the app.

system · 2015-08-29T06:54:30.000Z

I also have noticed that apps are no longer locking. Using 4.0.7891 and rooted. Wiped data y.day and re-tried still not locking apps. Will try uninstall and reinstall today.

system · 2015-08-30T17:32:01.000Z

Ditto here. No App Locking. Using the free version. This is a relatively new development; I’d say in the last several weeks. Uninstalled and re-installed Avast Mobile free version . . . no joy. Running Cyanogenmod v12.1 (current nightly of Lollipop) on Galaxy S4.

Regards . . .

system · 2015-08-30T21:18:02.000Z

Seems to be a 5.1.1 issue, found similar post on the web with people testing different app lock programs.
The solution is to enable a feature which isn’t added to avast yet.
In settings → Security → “Apps with usage access” and then enable the app lock program. Avast is not listed there yet.
Guess we have to wait for an update from avast.

system · 2015-09-01T07:20:58.000Z

Same here. Upgraded to Android 5.1.1 on OnePlusOne and app locking stopped working.

system · 2015-09-01T08:37:49.000Z

birath post:15:

Seems to be a 5.1.1 issue, found similar post on the web with people testing different app lock programs.
The solution is to enable a feature which isn’t added to avast yet.
In settings → Security → “Apps with usage access” and then enable the app lock program. Avast is not listed there yet.
Guess we have to wait for an update from avast.

Good find, yes seems that there is no manual method to add avast to that list.
That may indeed fix the issue.
Hopefully Avast will investigate this, and roll out an update.

system · 2015-09-10T06:31:18.000Z

I think to fix this issue is using tricks from Radek Zimmermann

Radek Zimmermann:

Hello,
we apologize for this Samsung specific issue. On Samsung devices we can’t open correct Settings screen.

Pls,

Go to the Settings → General → Security → Apps with access to usage data

Tap the “Avast Mobile Security” checkbox
→ “Allow access” pop-up is shown

Tap “OK”
→ “Avast Mobile Security” checkbox is checked and you can go to the Avast Mobile Security app and set App Locking

Hope I’m not wrong in this one.

RadekZimmermann · 2015-09-11T13:48:17.000Z

pbmcmlxxi post:17:

birath post:15:

Seems to be a 5.1.1 issue, found similar post on the web with people testing different app lock programs.
The solution is to enable a feature which isn’t added to avast yet.
In settings → Security → “Apps with usage access” and then enable the app lock program. Avast is not listed there yet.
Guess we have to wait for an update from avast.

Good find, yes seems that there is no manual method to add avast to that list.
That may indeed fix the issue.
Hopefully Avast will investigate this, and roll out an update.

We apologize for this App Locking issue on Lollipop devices. In these days we roll out new AMS version (4.0.7894, 4.0.7895) with this fix.

system · 2015-09-17T10:09:47.000Z

yes i have the same issue with LG G4 and bought premium espcially for this function so bit of a bummer…

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