app not updating virus definitions

The problem your image shows is about updating the virus definitions. Restart your system and see if that resolves it, if not try an Avast Repair, AvastUI > Menu > General > Troubleshooting > APP Repair. Restart your system after the repair.

DL and install updates multiple times, multiple restarts, app repairs, nothing stops this. What’s the problem?

Download and run as admin: https://install.avcdn.net/vps18/vpsupd.exe

It fixed the “not protected” error in about 20 seconds. What is it? Why did I have to come here to get it?

The vpsupd.exe is the full virus definitions update installation file.

So I gotta manually update Avast now because it can’t do it itself?

Let’s hope the full virus definitions update fixed it.

I had almost the same problem last week when it finally accepted the update after several tries.

If it should happen again, report back.

This BS again…
Multiple attempts.

Since the Avast Repair hasn’t completely resolved this issue, since there is a very recent program update try downloading the offline program installation file for your avast program (Free or Premium) from this Topic https://forum.avast.com/index.php?topic=255221.0 and run that.

Maybe it doesn’t like my VPN? Turned it off and it’s installing…

2021-04-07 01:31:05.460Infoinstup[8428,29444]Command: ‘“C:\Program Files\Avast Software\Avast\setup\Sfx\instup.exe” /sfx:lite /sfxstorage:C:\Windows\Temp\asw.31c8cef074a63513 /edition:1 /prod:ais /ga_clientid:afdde4c1-f660-4827-876b-40521bf7c0de /ga_clientid:afdde4c1-f660-4827-876b-40521bf7c0de /edat_dir:C:\Windows\Temp\asw.77c67d8ddb8ae4ad’
2021-04-07 01:31:05.460Infoinstup[8428,29444]CPU: Intel(R) Core™ i9-10900F CPU @ 2.80GHz,20
2021-04-07 01:31:05.460Infoinstup[8428,29444]OS: Windows 10 (10.0.19042) x64
2021-04-07 01:31:05.460Infoinstup[8428,29444]setup: x64
2021-04-07 01:31:05.460Infoinstup[8428,29444]Memory: 50% load. Phys:16609112/33350324K free, Page:5620556/38331060K free, Virt:135287101016/137438953344K free
2021-04-07 01:31:05.460Infoinstup[8428,29444]DISKs: C:\ - 426377MB free / 936GB total
2021-04-07 01:31:05.461Infoinstup[8428,29444]DISKs: D:\ - 1857393MB free / 1862GB total
2021-04-07 01:31:05.461Infoinstup[8428,29444]DISKs: E:\ - 3892812MB free / 7452GB total
2021-04-07 01:31:05.461Infoinstup[8428,29444]DISKs: F:\ - 815924MB free / 1863GB total
2021-04-07 01:31:05.461Infoinstup[8428,29444]DISKs: G:\ - 58986752MB free / 65535GB total
2021-04-07 01:31:05.461Infoinstup[8428,29444]Running module version: instup.exe - ‘21.2.6096.0’
2021-04-07 01:31:05.461Infoinstup[8428,29444]Running module version: Instup.dll - ‘21.2.6096.0’
2021-04-07 01:31:05.463Infomutex[8428,29444]The ownership of the secure mutex has been successfully taken.
2021-04-07 01:31:05.463Infoinstup[8428,29444]Loading product state
2021-04-07 01:31:05.465Infoinstup[8428,29444]Guid = 2d972bf4-cf25-4d33-aa4d-d6c0b99e0c06, Created = 10:49:07 11.02.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Persistent Guid = 22766ffd-057f-4548-a7cd-bb1b42faa478, Created = 14:12:02 17.12.2020
2021-04-07 01:31:05.465Infoinstup[8428,29444]Last Uninstallation time = 09:03:26 10.02.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]ProductId = ais
2021-04-07 01:31:05.465Infoinstup[8428,29444]Edition = 1
2021-04-07 01:31:05.465Infoinstup[8428,29444]RealEdition = 1
2021-04-07 01:31:05.465Infoinstup[8428,29444]SubEdition =
2021-04-07 01:31:05.465Infoinstup[8428,29444]Installed Part info:
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part ‘jrog2’ = ‘jrog2’, 2152 (0x00000868), 03:32:46 24.03.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part ‘program’ = ‘prg_ais’, 352389521 (0x15010991), 02:30:54 11.02.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part ‘setup’ = ‘setup_ais’, 352389521 (0x15010991), 02:30:54 11.02.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part ‘vps’ = ‘vps_windows’, 553853952 (0x21032400), 03:33:00 24.03.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Latest Part info:
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part ‘jrog2’ = ‘jrog2’, 2152 (0x00000868), 03:32:46 24.03.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part ‘program’ = ‘prg_ais’, 352455063 (0x15020997), 02:22:42 22.03.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part ‘setup’ = ‘setup_ais’, 352455063 (0x15020997), 02:22:42 22.03.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Part ‘vps’ = ‘vps_windows’, 553853952 (0x21032400), 03:33:00 24.03.2021
2021-04-07 01:31:05.465Infoinstup[8428,29444]Backing up ‘C:\Program Files\Avast Software\Avast\setup\setup.ini’ to registry
2021-04-07 01:31:05.465Infoinstup[8428,29444]‘C:\Program Files\Avast Software\Avast\setup\setup.ini’ successfully backed up to registry
2021-04-07 01:31:05.466Infousnca[8428,29444]USN cache loaded from the disk.
2021-04-07 01:31:05.468Infopart[8428,29444]SetInstalled: Part package part-jrog2-868.vpx is installed.
2021-04-07 01:31:05.469Infopart[8428,29444]SetInstalled: Part package part-prg_ais-15010991.vpx is installed.
2021-04-07 01:31:05.495Infoinstcore[8428,29444]PkgLoadProductInfo: product XML was successfully loaded for part ‘program’.
2021-04-07 01:31:05.496Infopart[8428,29444]SetInstalled: Part package part-setup_ais-15010991.vpx is installed.
2021-04-07 01:31:05.498Infoinstcore[8428,29444]PkgLoadProductInfo: product XML was successfully loaded for part ‘setup’.
2021-04-07 01:31:05.499Infopart[8428,29444]SetInstalled: Part package part-vps_windows-21032400.vpx is installed.
2021-04-07 01:31:05.501Infoinstcore[8428,29444]PkgLoadProductInfo: product XML was successfully loaded for part ‘vps’.
2021-04-07 01:31:05.501Infoinstup[8428,29444]Loading Proxy settings
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-Type: ‘no proxy’
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-Authorization: ‘no authentication’
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-Port: ‘8080’
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-Name: ‘’
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-User: ‘’
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-Pass: ‘???’
2021-04-07 01:31:05.501Infoinstup[8428,29444]Proxy-Fallback: ‘1’
2021-04-07 01:31:05.502Infoini_access[8428,4476]watch task for C:\Program Files\Avast Software\Avast\setup\config.def started
2021-04-07 01:31:05.505Inforeg_access[8428,364]watch thread for SOFTWARE\Avast Software\Avast\properties\settings started
2021-04-07 01:31:05.507Infoshepsync[8428,29444]Wait interval 60
2021-04-07 01:31:05.507Infoini_access[8428,4476]watch task for C:\Windows\Temp\asw.31c8cef074a63513\config.ini started
2021-04-07 01:31:05.508Infoini_access[8428,4476]watch task for C:\Program Files\Avast Software\Avast\setup\servers.def started
2021-04-07 01:31:05.654Infoshepsync[8428,29444]Trying server IP address ‘5.62.45.42’
2021-04-07 01:31:06.347Infoshepsync[8428,29444]Download of config file config.def from shepherd.ff.avast.com succeeded.
2021-04-07 01:31:06.349Infoshepsync[8428,29444]Config file C:\Windows\Temp\asw.31c8cef074a63513\config.def successfully updated to version 3892
2021-04-07 01:31:09.360Infoshepsync[8428,29444]Postpone interval was reset
2021-04-07 01:31:09.364Infowizard[8428,29444]Running module version: HTMLayout.dll - ‘21.2.6096.0’
2021-04-07 01:31:09.369Infowizard[8428,29444]Loaded module version: C:\Windows\Temp\asw.31c8cef074a63513\HTMLayout.dll - ‘21.2.6096.0’
2021-04-07 01:31:09.466Infowizard[8428,29444]Setup gui was successfully started.
2021-04-07 01:31:09.466Infoinstcore[8428,29444]Sfx setup update has started.
2021-04-07 01:31:09.468Noticeservers[8428,29444]Load: ‘urlpgm’ key used as the program repository.
2021-04-07 01:31:09.470Infoservers[8428,29444]Server definition(s) loaded from ‘C:\Windows\Temp\asw.31c8cef074a63513\servers.def’
2021-04-07 01:31:10.731ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 1252 ms (258, The wait operation timed out.)
2021-04-07 01:31:10.732Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘r3802239.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:10.732Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘r4427608.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:10.733Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘r6726306.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:10.733Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘r9319236.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:10.733Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv4 after 0 ms
2021-04-07 01:31:10.734Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘z4055813.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:11.996ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 1254 ms (258, The wait operation timed out.)
2021-04-07 01:31:11.997Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘r3802239.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:11.997Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘r4427608.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:11.998Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘r6726306.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:11.998Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘r9319236.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:11.998Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv6 after 0 ms
2021-04-07 01:31:11.999Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘z4055813.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:13.256ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 1252 ms (258, The wait operation timed out.)
2021-04-07 01:31:14.520ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 1259 ms (258, The wait operation timed out.)
2021-04-07 01:31:22.042ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 2512 ms (258, The wait operation timed out.)
2021-04-07 01:31:22.042Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘b8003600.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:22.043Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘d3176133.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:22.043Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘j0294597.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:22.044Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘p1043812.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:22.044Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv4 after 0 ms
2021-04-07 01:31:22.044Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘t1024579.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:24.554ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 2503 ms (258, The wait operation timed out.)
2021-04-07 01:31:24.554Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘b8003600.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:24.555Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘d3176133.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:24.555Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘j0294597.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:24.555Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘p1043812.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:24.556Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv6 after 0 ms
2021-04-07 01:31:24.556Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘t1024579.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:27.073ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 2510 ms (258, The wait operation timed out.)
2021-04-07 01:31:29.591ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 2513 ms (258, The wait operation timed out.)
2021-04-07 01:31:38.358ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 3756 ms (258, The wait operation timed out.)
2021-04-07 01:31:38.358Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘b7210692.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:38.359Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘b8003600.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:38.359Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘m0658849.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:38.360Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘n2833777.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:38.360Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘r9319236.iavs9x.u.avast.com’ into IPv4 after 0 ms
2021-04-07 01:31:38.361Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv4 after 0 ms
2021-04-07 01:31:42.124ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 3756 ms (258, The wait operation timed out.)
2021-04-07 01:31:42.124Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘b7210692.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:42.125Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘b8003600.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:42.125Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘m0658849.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:42.125Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘n2833777.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:42.126Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘r9319236.iavs9x.u.avast.com’ into IPv6 after 0 ms
2021-04-07 01:31:42.126Errordnsqueryex[8428,29444]{ctx} Unable to resolve host ‘s-iavs9x.avcdn.net’ into IPv6 after 0 ms
2021-04-07 01:31:45.887ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 3756 ms (258, The wait operation timed out.)
2021-04-07 01:31:49.655ErrorAres[8428,29444]{ctx} Unable to resolve hosts after 3763 ms (258, The wait operation timed out.)
2021-04-07 01:31:49.655Errordldwrap[8428,29444]HttpGet: dns resolves were not successfull during ‘~o_o~/stable/servers.def.vpx’ downloading

https://support.avast.com/en-ww/article/222/ (Changing DNS settings)