Hello all. I had a problem in the past with a pop up that would open up in a new tab in my browser and take over whatever I was doing at the time, which was playing a game called Neverwinter. The pop is from a site called ar.voicefive. I stopped playing the game for a few months, and never had that happen again. Now I’ve started playing the game again, for about about a month now, and the pop up has started again. And this time it has also affected my friend who was also playing Neverwinter as it happened as well. I use Chrome, and he uses Firefox.
The only things I usually have open at the times this happens are Chrome, Neverwinter and Skype. I’m not sure if this issue has a link to Neverwinter or not, and I don’t see how that could even be, but EVERY time it opens is when that game is running. Could be coincidence, but it makes me suspicious enough to note it. I have searched many times and tried various solutions and scans (I have scanned with Malwarebytes, Avast!, and SuperAntiSpyware), but just haven’t seemed to find a fix it seems. I know I could uninstall Neverwinter and re-install it and change my password and such, but I don’t know if such a step is necessary, and considering how sporadically this pop-up occurs it would be hard to tell for quite a while if that fixed the issue or not. I also wonder if something like this can spread over my local network, and if other computers might be infected as well.
While searching for answers I found this thread here on these forums, but there was never a solution found, but hopefully it will give a bit more insight: http://forum.avast.com/index.php?topic=130130.msg964947#msg964947
I really appreciate any help that can be offered, and will do my best to follow the instructions you may provide for me. I am worried, as I do make online purchases and don’t want anything to be stolen. My searches have given me varied results as to what this could actually be, so I’m not sure if I should be worried about my information being stolen or not. I’m sure you’ve noticed by now, but I’m not the most tech savvy person there is, but I do try to remain safe and use things such as Web of Trust, Adblock, https everywhere, and am very conscious about which sites I visit. So if you can bear with me, I will try my best to give you what you need so that you can help me, and others who have this problem such as my friend. Hopefully the information that I have already given is at least somewhat helpful. Thank you.
Here is a recent screenshot (taken yesterday, Jan 21) of it happening, just as I opened the Neverwinter launcher. (Usually it happens when I’m in game though. Also, ignore some of the stupid things in the background lol.) : http://i.imgur.com/s3VkE4e.png
And here is a screenshot of another issue that may or may not be linked, but I figured it may help so I’ll include it. (To me it seems like a harmless skype related error when trying to load an add or something, but hey, you never know) :