Are any living people here?

Hi!
Is here support for avast cleanup?
I live in Russia, I bought Cleanup (4 Dec.) for Win-10 and it does not work correctly
I ask support in FB group in RU and I ask on yr russian web-site.
The week is pass!
I have not answear from support!
Are any living people here?

https://forum.avast.com/index.php?topic=211192.msg1434883#msg1434883