Ash

Avast Free Antivirus / Premium Security
1

I am getting exeption errors that disable Avast version 4.8.1335

Here is the error log:
2/11/2009 4:52:37 PM 1234392757 SYSTEM 1872 AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 7C3A497A.
2/11/2009 4:52:37 PM 1234392757 SYSTEM 1872 AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 7C3A497A.
2/11/2009 4:52:53 PM 1234392773 SYSTEM 1872 AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 7C3A497A.
2/11/2009 10:23:30 PM 1234412610 SYSTEM 1872 AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 7C3A497A.
2/12/2009 10:42:31 AM 1234456951 SYSTEM 2592 AAVM - scanning error: Aavm: FetchGlobalCounters cannot open mapping - server DOWN???, 00000002.
2/12/2009 7:12:12 PM 1234487532 SYSTEM 6164 AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 7C3A497A.
2/13/2009 1:22:52 PM 1234552972 SYSTEM 1888 AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 7C3A497A.
2/13/2009 1:25:45 PM 1234553145 SYSTEM 1888 AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 7C3A497A.
2/13/2009 1:25:45 PM 1234553145 SYSTEM 1888 AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 7C3A497A.
2/13/2009 1:26:08 PM 1234553168 SYSTEM 1888 AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 7C3A497A.
2/13/2009 1:26:22 PM 1234553182 SYSTEM 2692 AAVM - scanning error: Aavm: FetchGlobalCounters cannot open mapping - server DOWN???, 00000002.

2

Bang!
did this happen after the update or just after the installation
I have no idea but hope someone has any idea
But you can try to uninstall it and make a fresh install. Then do try to scan your machine in safe mode with Avast and then with MBAM

3

Please check the folder \data\log. Does it contain any files of the name unpxxxxxx.mdmp? If so, please put them to a ZIP archive and send it to my email address.

Thanks
Vlk