Win 2K
Avast 4.7 Home Edition
ZoneAlarm Free Version
I have been using Avast for years with no problems. Recently I attempted to use my slide show program, ProShow Gold, which I have not used for many months…last December I think it was. Anyway, I noticed my system bogging down terribly so I went to Task Manager and determined that ashServ.exe was using a very large percentage on the cpu. Exiting ProShow solves the problem…as does shutting down Avast. The two no longer want to “play nice” together! Looking at the details in Avast, it is scanning…repeatedly…all of the jpg files that Proshow has loaded or active. It never stops scanning them as long as ProShow is open. The more images I include in the slideshow, the more my system slows down.
I have gone to the Customize >Advanced tab and entered the folder containing the files being scanned hoping that would eliminate the problem, but it had no effect.(I am probably doing something wrong.) If I select Stop Provider>Standard Shield, the scanning stops. I wouldn’t have known to do any of this without the help found on this forum dealing with similar issues regarding ashServ. Is there something else I can try that would allow these two programs to work together again? I really don’t like the idea of turning off part of Avast while working with ProShow.
No, you seems to do it ok if you’re using the Standard Shield exclusion list.
You can use * and ? wildcards.
Well… you’ve turned off the antivirus :
Please, check the folder \data\log
Are there any files called unpXXXX there (where XXXX is a random number)?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).
No, you seems to do it ok if you’re using the Standard Shield exclusion list.
You can use * and ? wildcards.
THAT was it!! Thank you! I had just listed the folder without the " * " . As soon as I included the wildcard, the scanning stopped. I’ll just need to do that for each folder that I use, which … while a pain, is better that turning off Avast completely. I wonder why it just sits there and repeatedly scans the same files over and over even though ProShow is not in use? ???
Please, check the folder \data\log
Are there any files called unpXXXX there (where XXXX is a random number)?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).
I could find no files like that there.
Thanks for your help. I’m a happy camper again! ;D
No, I don’t have the software to zip a file. However, I am 99.99% certain that the problem has nothing to do with those files. No matter which images from whatever folder I choose to use, the results are always the same…Avast continuously and repeatedly scans the images…over and over and over… that ProShow loads until either that slideshow is closed or ProShow is closed. This was not the case when I last used ProShow about a year ago. I can open those same images in Photoshop and Avast will scan the folder or image one time…and that’s the end of it. So, the problem seems to be related to ProShow rather than the images themselves…at least that’s the way it seems to me.
I don’t use ProShow very often…obviously ::)…so it isn’t worth spending a lot of time trying to figure it out. Listing the picture folders to be excluded from scans is an easy work-around that can be easily un-done if I so choose.
I had 7-zip on my system but didn’t realize that it would create a zip file. I tried it on the image files, but it resulted in practically no compression. I downloaded izarc and had the same results.
There are presently 156 images in the slideshow under construction that average 2.5 KB in size, for a total of about 377 MB. I would be happy to send however many you think might be of some use. However, these same image files opened with other programs do not result in the problem response from Avast that occurs when they are opened by ProShow Gold. And, as mentioned above, these jpg files don’t seem to compress much, if any at all.
I am using Avast! version 4.7 Home Edition; Build: Dec2007(4.7.1098)
