aswOfferTool.exe Application Error

system · 2015-04-03T14:32:16.000Z

Do I need the registered version of Max Uninstaller to try it? And how much would that be? I cannot see any price.

Eddy · 2015-04-03T14:44:08.000Z

You don’t need any third party uninstaller.
Just answer my question about avastclear please.

system · 2015-04-03T14:56:58.000Z

Ok. What exactly is Avastclear?

DavidR · 2015-04-03T15:50:59.000Z

Commodore post:8:

Ok. What exactly is Avastclear?

It is an avast built Uninstall Utility, designed to ensure that avast is properly uninstalled - generally this is used if you can’t use the regular Program Uninstall - but it does its work from safe mode, which ensures avast isn’t running.

system · 2015-04-03T17:07:38.000Z

Ok. Im through. I uninstalled Avast in the safe mode with Avastclear. Everything was gone after the restart. Then I reinstalled Avast. After a system restart the same error happened again. And now?

system · 2015-04-07T15:18:38.000Z

I’m still having the error message

system · 2015-05-08T04:34:48.000Z

I reinstalled Windows 7 with formatting the hd. No more aswOfferTool.exe error until I installed avast. It already showed before the first restart.

Tia · 2015-05-09T03:45:07.000Z

aswOfferTool.exe is part of Avast.

Do you have anything installed that prevents it from running, HIPS (stand alone or part of a FW) perhaps or a task manager?

system · 2015-05-09T21:30:28.000Z

I had office 2010 installed before to have access to my serials list,the driver software for my wifi stick and acronis for the first backup. All things I always had installed even long before the first problem with avast. They used to work smooth side by side for eternities.

davexnet · 2015-05-18T04:39:47.000Z

What CPU do you have in this PC?
Is it a recent machine ?

Rednose · 2015-05-18T13:27:21.000Z

@Commodore

See this answer today from an Avast! Developer in another topic https://forum.avast.com/index.php?topic=171233.msg1215844#msg1215844

Please also use the Support tool https://www.avast.com/en-eu/faq.php?article=AVKB33#idt_01 and send the Support package ID to him, with a link to this topic. Thnx !

Greetz, Red.

system · 2015-05-18T20:00:09.000Z

No, a pretty old one. Where can I find the CPU details?

DavidR · 2015-05-18T20:13:57.000Z

Commodore post:17:

No, a pretty old one. Where can I find the CPU details?

System Properties > General tab in windows XP.
Control panel > system in windows 7

davexnet · 2015-05-18T21:58:21.000Z

Athlon XP only supports SSE instructions, not the later extentions.
Perhaps the avast code is inadvertently attempting to execute an instruction not supported by
these CPUs ?

DavidR · 2015-05-18T22:25:27.000Z

davexnet post:19:

Athlon XP only supports SSE instructions, not the later extentions.
Perhaps the avast code is inadvertently attempting to execute an instruction not supported by
these CPUs ?

Not sure to whom this is addressed, my previous post is directly to the quoted user Commodore, he reports the OS in his first post as win 7. So I would have thought that the CPU would have been later than that. The main thing is to find the source.

davexnet · 2015-05-18T22:35:32.000Z

Hi Davidr,
yes my comment was a little out in left field, sorry about that.
I thought of it earlier because there was a similar post where a user said
he was using Athlon Thoroughbred - pretty sure that’s in the Athlon XP range.

Saying that, I have avast running on an Athlon XP without issues, although mine is
identified as “Barton”.

What is the “offer tool” something to do with the pop up boxes that has been discussed lately?

DavidR · 2015-05-18T23:18:00.000Z

davexnet post:21:

Hi Davidr,

What is the “offer tool” something to do with the pop up boxes that has been discussed lately?

Whilst I don’t know its exact purpose and how it functions, the name kind of gives us a clue. It has been around for some considerable time, https://forum.avast.com/index.php?topic=100404.0, this topic from 01 July 2012 is almost 3 years old. That is still my best guess and that topic pre-dates these current popups by some years.

system · 2015-05-19T06:58:44.000Z

OK. I generated this support tool. Where do I have to send the file besides to Avast support where it already went through the tool?

And here is my CPU information:

AMD Athlon™ 1,09 GHz

system · 2015-05-19T07:02:49.000Z

screenshot

Rednose · 2015-05-19T07:12:40.000Z

Commodore post:23:

OK. I generated this support tool. Where do I have to send the file besides to Avast support where it already went through the tool?

The Support tool sends the file to Avast by default. Simply finish my instructions from Reply #15 :

Rednose post:16:

and send the Support package ID to him, with a link to this topic.

Greetz, Red.

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