aswOfferTool.exe - Application Error

system · 2015-05-18T11:09:48.000Z

Hi,

Can you take a screenshot with an error?

Also, can you prepare Support Package and send me an ID of your package, please?

Thanks for your response.

Rednose · 2015-05-18T12:22:12.000Z

@drfisher

Support tool : https://www.avast.com/en-eu/faq.php?article=AVKB33#idt_01

Greetz, Red.

system · 2015-05-23T15:57:38.000Z

Screeenshot attached.

system · 2015-05-23T16:06:31.000Z

Support File ID: GVNEX

system · 2015-05-28T17:37:18.000Z

Any response to this error? I supplied the screenshot and support file as requested?

mchain · 2015-05-29T20:18:10.000Z

I’ve notified team member radil that you’ve supplied requested information. Expect a reply soon.

system · 2015-06-04T19:34:46.000Z

Thanks mchain, but looks like this question has dropped off the end of the pier!

system · 2015-06-04T20:56:49.000Z

@drfisher
Hi!

You’re not alone. ‘Thoroughbred’ seems to be special. You have ‘2000+’ with 1.66 GHz. So was my ASUS ‘A7V880’ (see in my sig) until I pushed it up to ‘2200+’ with 1.8 GHz.
Now I’m waiting for a fix since March.

HDW

system · 2015-06-04T21:37:48.000Z

drfisher post:1:

aswOfferTool.exe - Application Error
(0x000001d) occurred in the application at location 0x6abf4472.

The first address (0x000001d) should be ‘0xc000001d’! If you proof the location of the application, you will see, that only the digits 4 to 6 changed (–> 2 Screenshots).

HDW

system · 2015-06-05T06:02:52.000Z

Thanks HDW.
You’re right of course, it’s 0xc000001d.
So, is this likely to just be an issue with Thouroughbred? It’s worked okay on this sytem before, so there must have been a change with Avast which is causing the error.

system · 2015-06-05T19:35:43.000Z

drfisher post:13:

Thanks HDW.

You’re right of course, it’s 0xc000001d.

So, is this likely to just be an issue with Thouroughbred?

It’s worked okay on this sytem before, so there must have been a change with Avast which is causing the error.

1: You’re welcome.
2: Thank you for confirming.
3: Seems so. For all other systems on several machines are running fine.
4: So it was on this machine!

The only we can do is waiting for the answer of radil.

HDW

davexnet · 2015-06-06T16:47:36.000Z

I think “1d” is the illegal instruction “code”, not an address. It’s weird most users are running just fine on various
flavors of Athlon XP. As far as I know they all support SSE instructions but not any of the later extensions.

At first glance it would appear that either avast tried to execute an instruction that did not exist on those old CPU’s
or there was some other error and the program took a wild branch and tried to execute garbage.

either way, I’m surprised we haven’t got a answer from the avast team by now.

system · 2015-06-07T18:56:05.000Z

davexnet post:15:

At first glance it would appear that either avast tried to execute an instruction that did not exist on those old CPU’s
or there was some other error and the program took a wild branch and tried to execute garbage.

either way, I’m surprised we haven’t got a answer from the avast team by now.

If you read the error message of ‘aswOfferTool.exe’: The exception “unknown software exception” occurred in THIS tool at (address)!!!
As ‘address’ changed only in the digits 4 to 6, it seems to me, that we have a hiking (wandering) bug within a big system (avast).

HDW

mchain · 2015-06-08T05:53:12.000Z

@ HDW38,

You’ve already checked your system memory using something like this? http://www.memtest.org/

I’d check memory by running program overnight and check it in the morning to see if any memory errors come up. If they do, you can’t miss them. They will be posted in red colour.

system · 2015-06-08T20:18:43.000Z

@mchain

Yes, of course. There are several possibilities for German systems. At home I have another machine running W7 ult SP 1 (with 1 GB RAM only) and ‘avast free 10.2.2218’ without any issue!

system · 2015-06-09T21:51:55.000Z

… only to keep it alive.

system · 2015-06-11T19:34:51.000Z

aswOfferTool.exe: Not running today or not running anymore???

HDW

system · 2015-06-12T16:22:09.000Z

So sorry, it’s back again!!!

system · 2015-06-12T19:37:25.000Z

And another one today!!!

system · 2015-06-14T13:22:59.000Z

mchain - ran memtest as suggested, but no errors as I expected.

I think I’m going to give up with this system and remove Avast, it obviously doesn’t like something and I’ll assume the support team have no ideas or they would have made a suggestion. I’m kinda disappointed that they couldn’t even reply after requesting information, but I guess that running their software on such a dated system isn’t very important to them.

Thanks for everyone’s advice and interest, I hope you have more luck solving this error than I did.

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