aswrvrt.sys boot problem on XP Pro

FRST.txt attached…

Alex

Remover notified

@alan1998
Send notifications to all currently available helpers here. A one who is available it will take the case.

@aceetee
First let’s try system restore. Run the first script and if that fails to restore your Windows in normal mode, try second script.

Open notepad.

[*]Click Start
[*] Type notepad.exe in the search programs and files box and click Enter.
[] A blank Notepad page should open.
[
] Copy/Paste the contents of the code box below into Notepad.


RP: -> 2013-12-01 16:43 - 032768 _restore{7FFD1008-BE53-4303-AAC6-BF224E07863E}\RP1658 

[*] Save it to your USB flashdrive as fixlist.txt
[/list]

Boot into Recovery Environment

Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens …

[*] Press the Fix button once and wait.
[*] FRST will process fixlist.txt
[*] When finished, it will produce a log fixlog.txt on your USB flashdrive.

Exit out of Recovery Environment and post me the log please.


=> Can you boot in normal mode?
Yes <= report here
No <= run second script

Open notepad.
[list]
[*]Click Start
[*] Type notepad.exe in the search programs and files box and click Enter.
[] A blank Notepad page should open.
[
] Copy/Paste the contents of the code box below into Notepad.


RP: -> 2013-11-27 23:25 - 032768 _restore{7FFD1008-BE53-4303-AAC6-BF224E07863E}\RP1657 

[*] Save it to your USB flashdrive as fixlist.txt

Boot into Recovery Environment

Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens …

[*] Press the Fix button once and wait.
[*] FRST will process fixlist.txt
[*] When finished, it will produce a log fixlog.txt on your USB flashdrive.

Exit out of Recovery Environment and post me the log please.

@magna86

After first repair (Fixlog1.txt) I couldn’t do a normal boot or a safe mode boot (still stopping at aswrvrt.sys).

After second repair (Fixlog.txt) I can do a normal boot and logon to the local machine, but I can’t logon to my domain (server not available or user not found…).

Alex

Alex, my job here is free based. I do it freely because I want to help. A am not avast tim member. :wink:

With that in mind my job here is done. The machine is restored to 2013-11 at 27 23:25 in system time. Non-boot problem is solved. :slight_smile:

As my time here is volunteer and “your” company earns on those computers, it’s fair to pay someone to fix their computer and repair them.

You may remove FRST tool (drag&drop) into recycle bin and delete FRST folder in system drive (usual C:\FRST ).

Cheers

Firstly, please be aware that this is genuinely a home system (not a business) - I run a windows server domain in order to provide added security for my family.

Also, I am aware that you are a volunteer and your help is much appreciated.

After following your instructions exactly and posting my results, I waited for your response as a courtesy to you, since I know how difficult online support can be when the person you are trying to help does ‘extra’ stuff… (I’ve been a programmer for over 40 years) :slight_smile:

Can I now safely apply updates to Avast and Windows XP? or is there something else I need to do to avoid this problem happening again?

Alex

Can I now safely apply updates to Avast and Windows XP? or is there something else I need to do to avoid this problem happening again?

I can’t tell you why is this happening. For some reason avast driver refuses to load in kernel…why, I do not know. But I do suggest update.