aswRvrt.sys stops me from booting into safe mode

system · 2015-08-23T09:20:48.000Z

Hi, I’ve had repeated BSODs and they became more frequent in the last two days. Now I’m unable to boot to safe mode because while it’s “Loading Wondows Files”, it gets stuck at aswRvrt.sys. Startup Repair and restarting my computer just leads to a black screen with the cursor. I’m unable to do a system restore or a thorough disk check, as it keeps telling me there is an error. Therefore, I can’t use AvastClear to jump over those hurdles. I can only get to the recovery options at the moment.

After looking at some of the threads on the forums, I did a scan with Farbar Recovery Scan Tool (FRST) and have FRST.txt from it. However, I’m stuck at the fixlist part. If someone can help me get past aswRvrt.sys or uninstall Avast so I can get to Safe Mode, that’d be great.

If there are any solutions, my only working computer is a Mac at the moment, so I was unable to run Rufus to create a bootable USB (but I have Disk Utility for that in Mac). Thank you.

essexboy · 2015-08-23T10:05:29.000Z

I've had repeated BSODs and they became more frequent in the last two days.

This would tend to indicate that a hardware component is failing

system · 2015-08-23T10:32:28.000Z

I think it’s a driver issue, but this is the first time it’s gone this far. Usually I’m able to correct it with a disk repair, whether in safe mode or scheduled before boot. So is there a way for me to delete or disable the Avast file that’s causing the hang-up for safe mode?

essexboy · 2015-08-23T10:33:16.000Z

Sure I can do that and then you will hang on mup.sys and then pnp.sys

Could you attach the FRST log please

system · 2015-08-23T10:49:07.000Z

Thanks, I’ve attached the file. Hanging on mup.sys and pnp.sys doesn’t sound too great, but I’m not sure what other options I have.

essexboy · 2015-08-23T10:56:04.000Z

What driver was referenced on the BSOD or what error code ?

Download the attached fixlist.txt to the same location as FRST
Run FRST as before and press fix
On completion try a normal boot

system · 2015-08-23T12:04:47.000Z

I ran the fix and it gave me a log file. Normal boot flashes a BSOD in a split second and then reboots and repeats. Safe mode boot hangs at CLASSPNP.SYS. Startup repair option doesn’t work either. BSOD was fast but I recorded it; STOP: 0x0000007B (0xFFFFF880009A97E8, 0xFFFFFFFFC0000034, 0x0000000000000000, 0x0000000000000000).

essexboy · 2015-08-23T12:58:25.000Z

INACCESSIBLE_BOOT_DEVICE

The last option would be to try a chkdsk c: /r from the command prompt

Announcements