aswsp.sys causing green screen of death after program update today

Avast Free Antivirus / Premium Security
1

I have been running the professional version of Avast on my laptop successfully now for about 5 months. I updated Avast today at the programs prompting and upon reboot my system is stopping with a green screen of death blaming the file: aswsp.sys

What do you need from me to help solve this problem?

Here is some basic information on my system:

Gateway Laptop model 8510GZ
Windows XP Home v5.1.2600 SP3 Build 2600
2GB Ram
10 GB free on my hard drive

Thanks for any help.

-SW

2

http://forum.avast.com/index.php?topic=81278.0

3

This problem is not random or rare for my computer; it has effectively shut down my computer because I get the green screen of death on every boot. I checked the link to the other “similar” thread, but I’m not getting a BSOD; I am getting a GSOD at boot up which prevents my system from booting into the OS unless I go in through Safe Mode which is of little use.

Any ideas?

Thanks

SW

4

avast version…?
Other security related software…?

5

Prior to the update I was using AIS Version: 6.0.1125

Other security software installed: StopZilla & Malewarebytes. I just removed Spybot S&D via Safe Mode with no change in the boot problem.

Here is more info on the GSOD:

The message in the GSOD regarding aswsp.sys says:

“The driver unloaded without cancelling pending operations”

Does this give you a clue to the issue?

How do I clean this up? I already tried booting to “Last Known Good Configuration” and I continue to get the same problem during boot.

Thanks for any help,

SW

6
  1. Drop StopZilla.
  2. Follow instructions here: http://www.avast.com/uninstall-utility
  3. Reinstall AIS: http://files.avast.com/iavs5x/setup_ais.exe
    Solved…??
7

After removing STOPzilla the system boots fine now. I did not
uninstall AIS. Is there a known issue between AIS and STOPzilla?

Thanks for your help!

SW

8
  1. Now there is. :wink:
  2. You’re welcome…!