Well, creating the kernel dump was the easy part - in fact, I've created about 15 so far, because long story short, I can't get back into safe mode, in order to reset Verifier and get out of the BSOD-at-logon-screen loop. So far I've managed to interrupt the boot sequence twice out of about 15 attempts, and on both occasions, whilst Safe Mode has been one of the options displayed, Start Windows Normally has been the only option I can actually choose. Groundhog Day, anyone?
It seems that I can avoid the BSOD-at-logon by a rapid Ctrl-Alt-Del-Del to get the old-fashioned logon prompt. On one such occasion, I logged on to try and reset Verifier, and managed to tell Online Armor not to block Verifier (something it’s never done before) before I got a BSOD. On a second occasion, I managed to get the Verifier GUI up, and selected the radio button to delete existing settings before I got a BSOD. As yet, no surprise, the change doesn’t seem to have propogated to whereever it needs to propogate to in order to revert things to normal. Currently I’m being told, via my wallpaper, that Windows has experienced an unexpected error and has thereore turned off my active desktop (that wasn’t actually switched on before).
I’ve noticed before that the target PC seems to have a bit of a deaf spot where hearing F8 at bootup is concerned. So much as I’d love to upload all my kernel dumps, I’m having a bit of trouble getting to the stage where I can do so. Right now, my concern is that I might end up filling my C drive with kernel dumps before I can get back to normal and upload and delete them, because if that happens I’m really in trouble. So any help with avoiding this fate would be greatly appreciated.
No doubt YoKenny will see this as just retribution for my insufficiency of politeness ???
I finally figured out what the problem was. Since I first generfated the original BSOD, I’ve changed wired keyboard and mouse for USB wireless keyboard and mouse, but BIOS support for USB keyboard and mouse was still disabled. Once I sorted that out, getting into safe mode and putting everything back to normal was easy. So, I’ve regenerated 292.7 MB of brand new kernel dump, but I can’t figure out how to upload it. I’ve found this link location from other posts:
(it displays as http://ftp://ftp.avast.com/incoming, but when I copy and paste it, it loses the second colon). If I copy the link location, and paste it in Windows Explorer, or Firefox, and hit Return, a new tab opens up in Firefox for this web page:
If I paste it in Internet Explorer, I get “Internet Explorer cannot display the webpage. What you can try …”
I did try cutting off the http:// and pasting ftp://ftp.avast.com/incoming into Explorer. That looks hopeful because I can see directory structure under ftp://ftp.avast.com in the LH pane, but when I try and drop the file in there, I get the following error message. How can I upload this kernel dump, please?
Andy
FTP folder error
An error occurred copying a file to the FTP server. Make sure you have permission to put files on the server.
Details:
200 Switching to binary mode
227 Entering passive mode (91,213,143,55,151,243)
553 Could not create file
Incoming … once I compressed it, it started to transfer fine. QUite surprised by the huge compression ratio; I thought a memory dump would have been a pretty terse format. Every day’s a school day.
Sorry for being the author of several consecutive posts - bad form, I know. This will be the last until there’s something to reply to.
Sparge, did you ever find out how to upload dump file? I have tried and get the same error message. Still looking for a solution. The new Avast seems to be the culprit in mine and relatives PC’s. Bob H
Since you don’t have List access on ftp, you may not know that the file, you’re going to upload, can already exist on ftp. Try to rename the file and do that again. Thanks.