ASZB: 3.55.2393.607 - Issue on Windows 10 with SRP Rules enabled

Avast Secure Browser Avast Secure Browser for Windows
1

Hello,

I’m encountering an issue with my Avast SafeZone Browser since enabeling Windows SRP (Software Restriction Policies) on my Windows 10 System.

So I’m adding a rule-exception for SZbrowser.exe and vslshost.exe Version 14.0.23513.0 that allows the applications to run by the current Windows user.

Now I can launch ASZB, but when I click the Bank Mode Button, I get the following message: “Unable to load Bank-Mode”

Update:
I’m able to launch Avast SafeZone Browser with Bank Mode from AVAST Icon in Windows Tray.

Appreciate any ideas on how to troubleshoot.
Thanks
Bodo

2

Does it work if you disable the SRP ?

3

Before enabling SRP, it works
I disabled SRP now, and Bank mode works

4

I was able to solve this issue by the following steps:

  • From Windows Event Log (Application Log) I learned that access for these two applications where blocked by SRP rules:
    …\AVAST Software\SZBrowser\3.55.2393.607\SZBrowser_crashreporter.exe
    …\AVAST Software\SZBrowser\3.55.2393.607\SZBrowser_autoupdate.exe"

Then I create a new exception rule for both applications.
After as restart of ASZB I can enable Bank Mode without any issues.

5

Good to hear it is solved and thank you for the information.