ASZB: 3.55.2393.607 - Issue on Windows 10 with SRP Rules enabled

system · 2017-06-19T13:22:29.000Z

Hello,

I’m encountering an issue with my Avast SafeZone Browser since enabeling Windows SRP (Software Restriction Policies) on my Windows 10 System.

So I’m adding a rule-exception for SZbrowser.exe and vslshost.exe Version 14.0.23513.0 that allows the applications to run by the current Windows user.

Now I can launch ASZB, but when I click the Bank Mode Button, I get the following message: “Unable to load Bank-Mode”

Update:
I’m able to launch Avast SafeZone Browser with Bank Mode from AVAST Icon in Windows Tray.

Appreciate any ideas on how to troubleshoot.
Thanks
Bodo

Eddy · 2017-06-19T14:46:59.000Z

Does it work if you disable the SRP ?

system · 2017-06-20T09:27:13.000Z

Before enabling SRP, it works
I disabled SRP now, and Bank mode works

system · 2017-06-20T14:03:55.000Z

I was able to solve this issue by the following steps:

From Windows Event Log (Application Log) I learned that access for these two applications where blocked by SRP rules:
…\AVAST Software\SZBrowser\3.55.2393.607\SZBrowser_crashreporter.exe
…\AVAST Software\SZBrowser\3.55.2393.607\SZBrowser_autoupdate.exe"

Then I create a new exception rule for both applications.
After as restart of ASZB I can enable Bank Mode without any issues.

Eddy · 2017-06-20T14:18:52.000Z

Good to hear it is solved and thank you for the information.

Announcements