Ate my file, no file in chest, time to change antivirus software?

system · 2017-02-06T18:19:42.000Z

I cant find file which avast ate saing its virus, I dont care if its virus, I want it back and that file is not in virus chest.
Can I fix this or avast became virus itself and needs to be removed from my computer so i can instal any other antivirus software which wont remove files which i dont want to remove?

Pondus · 2017-02-06T18:26:36.000Z

Give some more info…

have you rebooted since it happend?

If not, right click avast tray icon and select show last popup … take screenshot and attach here

alternative see avast logs

Asyn · 2017-02-06T18:26:59.000Z

dshdf.sdgdsh post:1:

I cant find file which avast ate saing its virus, I dont care if its virus, I want it back and that file is not in virus chest.

Hi, how Avast handles detected files depends on your settings.

system · 2017-02-06T18:33:08.000Z

I just installed avast did not touch any settings.
last pop up is not that file i talked about.
last pop up file is in virus chest and was yellow pop up.
pop up file that is not existing in chest was red pop up, and i know for sure it is not virus, file is exe.

did it automaticly removed it from computer?
thats all i want to know.
I have much work to do, and that exe is badly needed for my work.
now calculate how im pissed off, when it will take me one week to again have that exe file and earn some money for myself .
im really really pissed off by many software nowdays.
seems avast has became something that works for windows and other companies and removes every exe that looks like it could be crack or something, more than to actually keep our computers safe from viruses.

Asyn · 2017-02-06T18:35:38.000Z

dshdf.sdgdsh post:4:

pop up file that is not existing in chest was red pop up, and i know for sure it is not virus, file is exe.

You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php

Pondus · 2017-02-06T18:38:37.000Z

and what file was it?
what did the avast message say?
what malwarename did avast give?

system · 2017-02-06T18:42:27.000Z

Pondus post:6:

and what file was it?
what did the avast message say?
what malwarename did avast give?

I did not give it any attention, and I don’t remember, as I thought I will easily revert it from chest and add to exceptions.

Eddy · 2017-02-06T18:43:00.000Z

It doesn’t matter what the extension of a file is.
Malware can use any extension.

Check the avast log file(s) to see what avast did with it.

system · 2017-02-06T18:43:34.000Z

Asyn post:5:

dshdf.sdgdsh post:4:

pop up file that is not existing in chest was red pop up, and i know for sure it is not virus, file is exe.

You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php

nice joke, bro.
i will upload file which i dont have.

Eddy · 2017-02-06T18:45:02.000Z

Well, retrieve it from your drive image/backup.

system · 2017-02-06T18:46:22.000Z

Eddy post:8:

It doesn’t matter what the extension of a file is.
Malware can use any extension.

Check the avast log file(s) to see what avast did with it.

which one of those?
[img]http://i.imgur.com/3wOaEjE.png[img]

DavidR · 2017-02-06T18:48:07.000Z

Asyn post:3:

dshdf.sdgdsh post:1:

I cant find file which avast ate saing its virus, I dont care if its virus, I want it back and that file is not in virus chest.

Hi, how Avast handles detected files depends on your settings.

Which is Asyn and Pondus and asking is what are your detection settings ?
You also don’t say what shield or on-demand scan made the detection ?
You don’t say what the file name and location, nor the malware name given ?

All of this information helps us to see what the problem is.
Personally my file shield settings for action on detections are Ask and No Action. That way I control the actions not what the default settings are.

As a secondary action, I would suggest that you start considering a backup and recovery strategy. I do weekly drive image backups and keep the last 6 images, I can recover a file, folder or whole partition or drive (no matter what the reason).

EDIT: Re your comment “which one of those,” we don’t know as we don’t know what made the detection.

system · 2017-02-06T18:58:56.000Z

Never mind I will create it again.

How do I add folder to exceptions for Avast?
So whenever I run anything from there, Avast won’t scan or touch it by any way?

Pondus · 2017-02-06T19:03:49.000Z

https://www.avast.com/faq.php?article=AVKB168#artTitle

avast FAQ > https://support.avast.com/support/home

RejZoR · 2017-02-06T19:11:13.000Z

If file originates from web, it will be blocked and not placed in Virus Chest. If it was local on disk already, it’s strange. avast! is configured to repair the file if it’s file infector and if it fails, next action is move to Virus Chest…

Eddy · 2017-02-06T19:12:34.000Z

What do you mean with “Never mind I will create it again” ?
Is/was it a application you programmed ?

If so, read this
https://www.avast.com/faq.php?article=AVKB228
https://www.avast.com/faq.php?article=AVKB229

Asyn · 2017-02-06T19:49:20.000Z

dshdf.sdgdsh post:9:

Asyn post:5:

dshdf.sdgdsh post:4:

pop up file that is not existing in chest was red pop up, and i know for sure it is not virus, file is exe.

You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php

nice joke, bro.
i will upload file which i dont have.

No backup, no nothing…?? ???

stibi · 2017-02-07T09:46:58.000Z

dshdf.sdgdsh post:7:

I did not give it any attention, and I don’t remember, as I thought I will easily revert it from chest and add to exceptions.

But you will know which important exe file ist lost.
And I think you should know where you can get a replacement … cannot be so complicated.

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