I have Avast 4.7 home installed. Whenever I attempt to send an attachment using OE6, it throws my broadband connection offline, necessitating a reboot. I’ve tried sending whilst Avast is paused. I’ve tried temporarily switching off ‘scan outgoing emails’ but the problem still occurs. Any answers, please?
avast can’t connect or disconnect…
Which is your avast build? 4.7.871 is the last one.
Which is your Windows?
Are you sure this is not a problem with the network card or, more often, with the connection settings?
Is this for all attachments or just ones that are large or a specific file type, e.g. exe, etc. ?
I have OE6 and no problem with attachments, whilst I’m on dial-up avast shouldn’t act differently for broadband. Whilst it was possible to have a connection timeout warning in the past that just popped up a warning window in OE, but it didn’t drop the connection.
As a temporary measure you can enable the Timeout for Internet communications and see if you get a timeout warning.
This is strange as avast doesn’t have any control over connections. Surely there is a way to re-establish your broadband connection without a reboot.
Thanks for your replies. My Avast build is 4.7-871 and I’m running it on XP Professional v5.1. The problem appears to be triggered by sending larger files, so for example I can send a word document with only text in it, but one with en embedded image won’t go.
I have an Alcatel ADSL modem, which in normal operation shows me a green icon in the taskbar. When the problem occurs, it switches to yellow, thus blocking the sending or receipt of any data.
I’m certain it’s not a time-out issue, as the problem occurs immediately upon pressing send/receive.
If there’s a way to restore my connection without a reboot, I can’t yet find it.
Thanks again for your help.
I’m never certain about anything ;D so ticking the option if nothing else would confirm this, it is a process of elimination. If it isn’t a timeout issue then avast effectively doesn’t slow or pause the sending of the email then there shouldn’t be any other possible interaction where an ISPs email server is expecting something and the delay triggers something and the connection is dropped.
Unfortunately I don’t know how your ISP works in this way, but I would find it strange if they did drop connections and not throw up a timeout warning.
Check your OE Tools, Options, Security and untick the option, ‘Do not allow attachments to be saved or opened that could potentially be a virus.’ Although this seems primarily to be a received email function I believe it also applies to to sending also. Even if this did have an effect, it should only block/stop/warn about the email and not drop the connection.
So of all the options/possibilities none I believe should cause a dropped connection, so I’m at a bit of a loss as to why it is happening only with certain emails and then only when the outbound email is scanned. Since I don’t have broadband I’m unable to test anything.
Is there not a support FAQs page/section at you ISP that might cover connection drop outs and re-establishing the connection.
Macmac, if you disable the SMTP scanning of avast, boot, try again… will it work?
If you right click the ‘a’ blue icon and disable WebShield, will the email leave your computer?
Are you only using Outlook Express as mail program?
Any firewall?