2

I would say the current response/resolution time is somewhat pathetic bordering on embarrassing up to 15 business days. So your 6 days is well within the 15 days.

The important thing is when you submitted the ticket, not when it is resolved. That said I don’t know the what the trial time frame is with the secureline VPN is as you can pay for a month or annual license.

Whatever you do don’t submit another ticket as they are handled on a FIFO (first in first out) basis so you delay is based on your newest ticket or modification of the original.