Attempting to get a refund

system · 2017-06-25T22:29:39.000Z

Hello.

What is the typical amount of time it takes to get a response from support ticket?
I purchased the secureline VPN but I’m not using it as much as I thought I would plus it does not agree with several of the multiplayer games I play.
I have created a support ticket requesting a refund as I am still within my 30 day preiod but there has not been a response yet in almost 6 days. I won’t be best pleased if my 30 days lapses and then I’m told to get lost…

Any help towards the situation would be appreciated.

DavidR · 2017-06-25T22:48:48.000Z

I would say the current response/resolution time is somewhat pathetic bordering on embarrassing up to 15 business days. So your 6 days is well within the 15 days.

The important thing is when you submitted the ticket, not when it is resolved. That said I don’t know the what the trial time frame is with the secureline VPN is as you can pay for a month or annual license.

Whatever you do don’t submit another ticket as they are handled on a FIFO (first in first out) basis so you delay is based on your newest ticket or modification of the original.

system · 2017-06-27T22:26:16.000Z

15 days? try longer i’m on 21 days and STILL waiting. with no hint of whats going on. :-\

Eddy · 2017-06-27T22:28:00.000Z

Not 15 days, 15 business days

system · 2017-06-27T22:36:03.000Z

yes I know 15 business days it was just shorter to type only days

system · 2017-06-28T21:17:47.000Z

My Secure VPN blocks me from accessing http websites. I don’t know what’s wrong with it. avengers age of ultron netflix

Eddy · 2017-06-29T09:54:40.000Z

pengriffix,

your problem has nothing to do with the topic of this thread.
Please start your own thread if you want help and provide details.

system · 2017-07-03T07:13:43.000Z

I cannot find a way to get a refund for 40285931500 << this order number
chris de wet, aesedai@webmail.co.za

Asyn · 2017-07-03T07:14:54.000Z

1chrisdewet post:8:

I cannot find a way to get a refund for 40285931500 << this order number
chris de wet,

→ https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)

Eddy · 2017-07-03T07:19:48.000Z

Chris unless you like to receive a lot of spam, it is really not smart to post your email on a public webboard.

KenLines · 2017-09-14T14:00:26.000Z

c.thain post:1:

Hello.

What is the typical amount of time it takes to get a response from support ticket?
I purchased the secureline VPN but I’m not using it as much as I thought I would plus it does not agree with several of the multiplayer games I play.
I have created a support ticket requesting a refund as I am still within my 30 day preiod but there has not been a response yet in almost 6 days. I won’t be best pleased if my 30 days lapses and then I’m told to get lost…

Any help towards the situation would be appreciated.

Hope you got it sorted.

It seems a lot better now. I requested a refund three days ago - for SLVPN - and the refund
was back in my account yesterday.

Ken Lines.

system · 2017-10-01T08:03:12.000Z

Hello, I was buying SecureLine VPN this summer. But the production did not suit me, I wrote to the administrators that I want to refuse. I was removed from the VPN, and money has not yet been returned.

Asyn · 2017-10-01T08:07:04.000Z

holubchenkovetal post:12:

Hello, I was buying SecureLine VPN this summer. But the production did not suit me, I wrote to the administrators that I want to refuse. I was removed from the VPN, and money has not yet been returned.

Post your ticket-ID.

system · 2017-10-11T06:14:29.000Z

ALLSOFT-9192037

Asyn · 2017-10-11T06:17:11.000Z

holubchenkovetal post:14:

ALLSOFT-9192037

OK, I reported it for you.

system · 2017-10-27T05:30:15.000Z

how long do I have to wait for a refund or at least an answer? It’s already been a long time.

Asyn · 2017-10-27T05:49:47.000Z

Contact support: https://support.avast.com/contact

system · 2017-12-09T22:21:25.000Z

I’m worried I’m about to have the same issue. Have any posters successfully got a refund?

DavidR · 2017-12-09T23:17:07.000Z

offiox post:18:

I’m worried I’m about to have the same issue. Have any posters successfully got a refund?

The short answer is yes, but you would have to browse the forums to see that. One of the issues you don’t see all of those that got there refund, some report back whilst many don’t.

If you carry out the actions (submit a support ticket) and qualify for a refund (submission in the 30 day guarantee period), then you should get it.

This is an old topic when completions took longer, the new system has sped that up, but it is still going to take number of working days.

system · 2017-12-12T01:20:54.000Z

I’ve sent three requests through the automated system, but haven’t received any confirmation e-mail at all. It’s only three days until the 30-days to be up.

Should it take a full working day to confirm that Avast has received my request, and there will be no further problems with a refund?

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