On March 1 my free trial of Avast Internet expired. From the control panel on the Avast interface, i upgraded from Avast Internet to Avast Premiere. I followed the instructions and paid 39.99 for the upgrade. A day later i received a notice that my trial of Avast Internet was upgraded to the full version, and i was charged an additional 29.99. I obviously don’t need both versions and would like to stay with Avast Premiere. I’ve written to Avast and opened a support ticket, but have not heard back from them yet. I want my 29.99 for the upgrade of Avast Internet back since i’ve already paid 39.99 to upgrade to Avast Premium.
Use this form to contact avast.
Please be as specific as possible and include a link to this thread.
I just did that. Thank you!
I haven’t had much luck with any replies by contacting them through their site. Is there a phone number where i can contact them and actually get to talk to a real person? I’d probably not gone with Avast if i knew there was only a phone number for tech support [who say they can’t help me with a billing matter] and no actual customer service.
In my first message contact with them several days ago, i explained that two of my other bills are going to bounce because they charged me two times. I’d probably not paid for a service that takes money from you after you’ve already paid for their product, and then ignores a request for a refund. I might as well have gone with a more expensive program for what it’s going to cost me for this one.
I am not a member of Avast but I have seen responses like this before.
They are not ignoring your request, but it takes longer than a couple of days to get through all the emails. (may be week or more) Also it may not be helpful to keep sending new emails to them as it could possibly put you back at the end of the line so to speak.
This is the weak area of owning Avast. The product is good, but the service - not so much. The service they do provide is third party and is fee based. So, if you ever have any questions or problems the best place to come is here to the forum. It can almost always be resolved through here, and people will bend over backwards trying to help you.
You are right, they do not handle this by phone, and it does take some time, but you will get it. Just make sure you keep your documentation and try to be patient.
Use the ticket system here which takes you to specific license issues > https://support.avast.com/Tickets/Submit/
[I]Avast Customer Service >>>>> I am an existing avast! customer and... >>>>>> I purchased your product, however when I checked my records I found that I was billed multiple times for my order. ....... [/I] >>
Thank you JWA. I didn’t realize that customer service was a problem with this company. I should probably just cancel my service and get my money back.
Adrian… I’ve already used that contact form, and have received no replies. Thanks for your help!
They do take a few days to respond.
Well, i finally heard back from “someone” and the plot thickens. This is what they wrote…
“We regret to inform you, that we have not received your payment during the past
3 days, so that we have now cancelled this order.”
Ummmm, they received my payment on March 2. I just called the company that issued the payment and they said that Avast definitely received my payment, but they have not yet issued a refund. I had to open a case in order to get my money back. I really dislike dealing with companies that treat their paying customers like this. Buyer beware!