OK, wait for one of the devs and/or submit a ticket: https://support.avast.com/support/tickets/new
Thank you
When update release version latest avast premier?
Be patient, we don’t even have a beta yet.
Problem with version 12.3.2280 / XP SP3
I recently submitted a Support Ticket to the Avast Team.
I successfully used AvastClear Uninstall Utility in Safe Mode and then installed Avast antivirus version 12.3.2280, as per their instructions.
But today I encountered a problem.
Wanted to carry out an installation so I held my mouse over the Avast tray icon and disabled all shields for 1 hour.
Security Center reacted immediately and warned me that Avast antivirus had been turned off…
Normally a red cross appears in the Avast tray icon when I do this, but it didn’t and when I held my mouse over it: “Your system is secured.” incorrectly showed.
I right clicked on it to enable all shields but nothing happened / showed.
I clicked on the desktop shortcut to open the Avast antivirus program, it wouldn’t open.
I turned the computer off, then received a “AvastTrayIcon is not responding” notice. So I clicked on ‘End now’.
I restarted the computer, tried the same again (disabling then enabling all shields) but no different, I can’t enable them after turning them off, the Avast program won’t open?
The Avast tray icon still incorrectly shows: “Your system is secured.”
1 hour has passed by, but Avast shields have not been automatically enabled, as they should have been?
Security Center shows my computer is at risk (unless I restart it).
Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn’t fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
Thanks for your help Bob3160.
Repair it - I’ve only just installed it?
I did carry out a Clean Install, I used AvastClear beforehand - notified afterwards that it was successful?
After writing my last post I shut the computer down…received a “AvastTrayIcon is not responding” notice again - had to click on ‘End now’. Computer took ages to shut down, thought it wasn’t going to.
Sometimes things don’t go right during the install. Doing a Repair is the way to eliminate that problem.
Okay
“56 Years of Happiness”…how lovely is that…
Very and her name is Alice.
Awww…
What a lucky lady Alice is to have a man as devoted to her as you are…
I just carried out the repair…will test sometime soon, late here now.
Well I changed my mind, I decided to check now…
THE REPAIR WORKED!
Shields disable and enable normally, tested twice. Unlike before, the Avast tray icon red cross now appears, as usual, when they are disabled.
Thank you!
Please see my post above too if you haven’t already.
Glad to here the problem is solved.
I’m the lucky person.
Hi im trying to get in touch with Avast directly but cant seem to find out how. And i dont really understand how these forums work…can anyone tell me how to get in touch with Avast directly?
Submit a ticket > https://support.avast.com
When avast issued updates versions of premier avast?
This is the current version (12.3.2280) for all avast versions, including avast Premier.
There is no current beta testing in progress, so any program update won’t happen beta testing has concluded.
I went to your site to download premier and it just spins and spins …? Are you having problems? The download has been spinning for a while now. Can you give me a tip? Thanks
Not sure what is spinning on your system.
No issues downloading either the stub online installer or the offline premier installer @ 1h 50min later.
Could be a temporary network glitch or the server you were trying to connect to was temporarily down. Especially true if all other internet sites are reachable via your system.