Hi Essexboy

I ran the OTL from the desktop as advised and for some reason did not get the popup to select all users. I pasted in the script and ran the quick scan, and only got the OTL file output, which I attach, but no extras file was generated.

Is it okay to use the machine now, or should I stick to the laptop for the time being?

Don’t know if the following is relevant or useful but

  1. I use Firefox, not explorer and it was in Firefox when it crashed

  2. I did a complete backup to G: a few hours before the crash, so if any files are missing from C: there’s a good chance I’ll be able to retrieve them

thanks again

Dennis