Auto-Renewal beware!!!

This post/thread is to warn others. I do this because I have seen it and it has been an issue in the past. And, it appears to still be. That being…

I clicked on the renew now tab/button from the Avast Premier home page on my computer. When the window opened I unchecked the auto-renewal box to not auto-renew. Went through the rest of the painless renewal process and wa-la, I’m good for another year.

But then I remembered the problems in the past and thought, ya’ know what, I better check and make sure. So, I logged into my Avast account and clicked on the license tab/button in the drop down box from my account. Another page opens and low and behold, what do I see. A tab/button/option to CANCEL AUTO-RENEWAL. So, even though I unchecked the box before entering my payment info, and checking every step of the way to make sure there wasn’t another box I had or needed to uncheck, or that it didn’t say auto-renewal enabled, and even though I unchecked the one and only box I did see, it did no good as it enrolled me in and enabled auto-renewal anyhow.

So folks, if you do not want your credit card to be automatically charged at the end of each license term, and if you don’t want to be enrolled in auto-renewal, double and triple check that you weren’t, even though you unchecked the damn box. I mean, why have a box to uncheck if it doesn’t do any good to uncheck it?

So, from here on in, if I’m enrolled in it or it auto renews this this time next year, I’ll know someone is playing games and report the charge as fraudulent. Because, well, it will be because I not only un-enrolled and disabled the option, I did not authorize the charge. So folks, beware.

Sorry if I seem to be and I’m not trying to be a dick, but I hate it when crap like this happens because for me, it comes down to scruples, morals and most of all, business ethics.

https://www.avast.com/faq.php?article=AVKB24#idt_0100 (Cancel auto-renewal)

I’m having trouble cancelling my auto renewal I feel like they’re forcing their product down my throat. I went to there website and uncheck auto renewal but it’s not being taken off when I go back to my avast anti virus it’s still showing up as auto renewal. people please beware of this issue.

Contact support: https://support.avast.com/support/tickets/new

Hi rogelio8517,

According to our records, your auto renewal was cancelled at Oct/28/2016 22:38:56 UTC
Please be aware that it might takes few hours for the client to update the change.

:(I am having the same trouble. I have just got a bill from PayPal for a renewal I didnt want. They said I can cancel in 2017. When I cancelled my renewal i uninstalled Avast as I dont want it as I have another brand. I will never deal with this company again and I will not pay for something I don’t use.

>:(I am having the same trouble...............
Then contact avast: https://support.avast.com/support/tickets/new

I cancelled auto renewal last year as I went to Norton. I have just noticed an email saying up for renewal & than one renewed!!!
I have been away and not checking emails & had finished with Avast so why this?
Rude & fraudulent.if a customer cancels over 12 months ago don’t keep generating auto renewals!!! That is dishonest.
I can’t believe all the stuff I am reading on the internet regarding this. How long Avast before no one will risk touching you.
Business is lost & won through word of mouth.
I want a refund

As has been explained a huge amount of times already, you need to contact avast.

https://www.avast.com/faq.php?article=AVKB24

https://support.avast.com/support/tickets/new?form=2