DavidR
9
Thanks for the clarification.
That is rather strange, given the few topics I have seen related to cancelling the auto renewal, if they did nothing, then they shouldn’t have slipped into this auto renewal by accident or omission. Something similar to the various chrome installation without their permission complaints, chrome was checked by default and if there was a problem with the screen not being displayed. I’m very much against default opt-in for any choice, the user must intentionally opt-in to avoid problems of this nature.
That said, based on what the OP has said, cancelling any auto renewal subscription isn’t as simple as it might state in your screenshot.
Also I don’t know when this initial subscription was taken out, a year ago if this really is a renewal, so there is no way to say what the auto renewal process was then opt-out or opt-in.