Auto renewal without consent - no way to cancel or disable too.

Hi,

I want to be refunded for the auto-renewal which I didn’t want. My order ID: 38227342600

I installed Free Antivirus, then it got auto upgraded to Avast (10?), then I tried a trial offer. Since upgraded, the Store interface disappear, I can’t view my subscription status. It only shows that I’m currently in Trial, no autorenewal status or option to disable it showing.

This is after the license auto-renewed, before that, it’s kind of the same, just saying Trial, without auto-renewal info or option to disable.

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5080181803/original/_yFVSQ6K1G1YHje72Vr0VXMoOJ0GKVybhA.PNG?1489577535

After I got auto-renewed, I immediately asked for refund: https://support.avast.com/support/tickets/748093, but wasn’t accepted. From the auto-renewal email, I got access to my web account the first time, and it’s even showing another auto-renewal coming soon! However I can’t disable or nowhere to delete my payment card. Support didn’t reply.

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5080200372/original/vhMGzdrbS-IbR3CZLYRqCiSFoPiZCtCr5Q.png?1489592133

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5080200282/original/BWS0EKyVkGu8Re7i5XaCUHXEhu0jTWKYlA.png?1489592032

Please help me:

  1. Refund
  2. Delete all of my trial auto-renewal
  3. Remove my payment method

Many thanks

Contact avast >> https://support.avast.com/support/tickets/new