Auto Update Errors

Avast Free Antivirus / Premium Security
1

I keep getting error messages when the computer boots up. I tried the delay, removed and reinstalled but the problem persists. Says Avast can’t find specifed file. Which file I don’t know. Using Windows Xp with Comodo firewall. I disabled firewall and rebooted and the error message still arrives.

2

What avast! version and VPS file (virus database) number?
Can you post a screenshot of the error message?
To know how to post a screenshot, see http://forum.avast.com/index.php?topic=8982.0
You can use Gadwin PrintScreen to get a screenshot (http://www.gadwin.com/printscreen/) or the free version of WinSnap 1.1.10 (http://www.filehippo.com/download_winsnap/?2173).

3

What is the full text of the error, I assume it includes the missing file name and location (or post a screenshot as suggested by Tech) ?

4

Alan peers into his crystal ball and predicts this is another case where the specified file that cannot be found is in the Windows system defined temporary directory.

Nothing wrong with anything - except that avast cannot write to the the Windows system defined temporary directory.

5

I’d say it’s more about some of the setup (updater) files missing.

Could you please try the “repair” function?
Control Panel → Add/Remove Programs → avast! Antivirus → Change/Remove → Repair (scroll the list on the left to see that option).

Thanks
Vlk

6

I did use the repair, didn’t work. I uninstalled using the Avast ashclear tool, downloaded and installed the latest version. Still errors. You can manually update just fine.
This is why I thought it was the firewall was effecting it somehow on boot. I have been using Avast and Comodo for ages with no problem and then last week this all started.

7

Please post the last part of the file avast\setup\setup.log (the section with the File not found error in it).

Thanks
Vlk

8

I am having a similar problem. My exact error message is:

ashAvast.exe - Entry Point Not Found
The procedure entry point DSA-FileVerify could not be located in the dynamic link library aswCmnS.dll

I am running Windows XP version 5.1.2600.
My internet browser is Firefox version 2.0.0.3

Since Avast tried to update, it will no longer start automatically on a reboot, nor can I start it manually. The Outlook add-in will not start also.

9

RegentAlum, your problem seems to be unrelated.
Can you please check that there’s only one instance of the aswCmnS.dll file on your computer (do a search on all local drives) - it should be in the avast folder.

If there’s only one copy, try doing a “repair” of avast installation.
Control Panel → Add/Remove Programs → avast! Antivirus → Change/Remove → Repair.

Thanks
Vlk

10

[PartsLatest]
part.program=prg_av_pro-3d5
part.vps=vps-73401
part.news=news-4b
part.setup=setup_av_pro-3d5
part.jrog=jrog-0
[PartsLatestTimes]
part.program=1176542638
part.vps=1176813652
part.news=1159443654
part.setup=1176542648
part.jrog=1176209454
[Info]
LastCheckTime=1176895212
LastUpdateTime=1176849516
[UpdateSummary]
UpdateStartTime=60787
SetupOld=981
PrgOld=981
VPSOld=472065
LastErrorMsg=The system cannot find the file specified.
LastError=2
PartsWanted=3F000000

11

This is setup.ini. I need setup.log :slight_smile:

12

06:03:36 min/gen Started: 19.04.2007, 06:03:36
06:03:36 min/gen Running setup_av_pro-3d5 (981)
06:03:36 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
06:03:36 vrb/sys Computer WinName: ROGER
06:03:36 min/sys Windows Net User: SYSTEM
06:03:36 min/gen Cmdline: /stopstat /verysilent /noreboot
06:03:36 vrb/gen Operation set to INST_OP_[16]
06:03:36 min/gen Old version: 3d5 (981)
06:03:36 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
06:03:36 nrm/int SYNCER: Type: use IE settings
06:03:36 nrm/int SYNCER: Auth: another authentication, use WinInet
06:03:36 vrb/pkg Part prg_av_pro-3d5 is installed
06:03:36 vrb/pkg Part vps-73403 is installed
06:03:36 vrb/pkg Part news-4b is installed
06:03:36 vrb/pkg Part setup_av_pro-3d5 is installed
06:03:36 vrb/pkg Part jrog-1 is installed
06:03:36 min/gen Old version: 3d5 (981)
06:03:36 nrm/pkg Transferred files: 0
06:03:36 nrm/pkg Transferred bytes: 0
06:03:36 nrm/pkg Transfer time: 0 ms
06:03:36 vrb/fil NeedReboot=false
06:03:36 min/gen Return code: 0x20000001 [Nothing done]
06:03:36 min/gen Stopped: 19.04.2007, 06:03:36

13

This log seems ok to me… although I’m not an expert on log reading…
Maybe the automatic update is working, you just aren’t seeing the update panel?