After being notified of an automatic update, an error message appears informing me that the date file may be corrupted. This does not happen every time, but when it does I can’t be sure that the defs are actually updated. If I subsequently update manually to check, it does say files are up to date, but then it does that even if an auto update attempt has failed due to disconnection from the internet. (I am only disconnected when I install new software but it’s sods’s law that updates will happen right then!). Is there a way to repair the possible corrupted file without a complete reinstall, or can I be sure that the defs have been updated even if the program shows the wrong date?
If you have doubt, you can always manually update the files.
mennikatz
Welcome to the forum.
If you get that error again, would you please post it so that your problem can be eliminated? Thanks 
All updating is also logged (in quite a detail). The log is stored in the file \setup\setup.log. Inspection of the file may easily reveal what went really wrong…
Thanks
Vlk
Hello… got the same problem, running in “test” mode with all on!
Anyway (free translated) I got a message as well, saying file is corrupt…
So I went to the file mentioned above and cut out the last entries as the file is over 3K big…
(however the timing in the log seems odd - but has nothing to do with the error I assume)
16:59:19 min/gen Started: 10.09.2013, 16:59:19 16:59:19 vrb/gen Operation set to INST_OP_UNKNOWN 16:59:19 min/gen Old version: 5d1 (1489) 16:59:19 min/gen Cmdline: /iscustvalid 999999 16:59:19 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1489;p) 16:59:19 min/gen Running SETUP_AIS-5d1 (1489) 16:59:19 nrm/sys Operating system: Windows 8 ver 6.2, build 9200, sp 0.0 x64 16:59:19 nrm/sys Memory: 18% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:2023416/2097024K free 16:59:19 vrb/sys Computer WinName: SUN 16:59:19 min/sys Windows Net User: SYSTEM 16:59:19 vrb/gen Operation set to INST_OP_CHECK_CUSTNO 16:59:19 min/gen Old version: 5d1 (1489) 16:59:19 nrm/fil Direct delete of file: C:\Windows\TEMP\_asw_aisI.tm~a05852\onefile 16:59:19 dbg/fil filRenameOnReboot:!bSuccess 16:59:19 nrm/sys Using temp: C:\Windows\TEMP\_asw_aisI.tm~a05912 (73884M free) 16:59:19 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled and m_bIsOldVersionDetected to 1 16:59:19 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (73884M free) 16:59:19 vrb/gen LoadState: Edition=3 16:59:19 nrm/int SYNCER: Type: use IE settings 16:59:19 nrm/int SYNCER: Auth: another authentication, use WinInet 16:59:19 vrb/pkg Part prg_ais-5d1 is installed 16:59:19 vrb/pkg IsInstalledPartVpuOkay: C:\Program Files\AVAST Software\Avast\Setup\part-vps_win32-13090900.vpx does not exist 16:59:19 vrb/pkg Part vps_win32-13091000 was guessed as installed 16:59:19 vrb/pkg Part setup_ais-5d1 is installed 16:59:19 vrb/pkg Part jrog-a7 is installed 16:59:19 vrb/pkg IsInstalledPartVpuOkay: C:\Program Files\AVAST Software\Avast\Setup\part-jrog2-897.vpx does not exist 16:59:19 vrb/pkg Part jrog2-899 was guessed as installed 16:59:19 vrb/sys Debug: Windows Server registry key not retrieved. 16:59:19 min/gen Old version: 5d1 (1489) 16:59:19 min/pkg ERROR: Unable to load 'C:\Program Files\AVAST Software\Avast\Setup\part-vps_win32-13091000.vpx' 16:59:19 vrb/gen IsCustomerNumberValid::LoadAllPartsVpus failed 0x20000011 16:59:19 nrm/pkg Transferred: files 0, bytes 0, time 0 ms 16:59:19 nrm/pkg Retries: total 0, files 0, servers 0 16:59:19 vrb/fil NeedReboot=false 16:59:19 min/gen Return code: 0x20000011 [The package is broken.] 16:59:19 min/gen Stopped: 10.09.2013, 16:59:1916:59:20 min/gen Started: 10.09.2013, 16:59:20
16:59:20 vrb/gen Operation set to INST_OP_UNKNOWN
16:59:20 min/gen Old version: 5d1 (1489)
16:59:20 min/gen Cmdline: /iskeyvalid d8fa0639-870a-446a-91ff-1a2cf84e0da4
16:59:20 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1489;p)
16:59:20 min/gen Running SETUP_AIS-5d1 (1489)
16:59:20 nrm/sys Operating system: Windows 8 ver 6.2, build 9200, sp 0.0 x64
16:59:20 nrm/sys Memory: 18% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:2023416/2097024K free
16:59:20 vrb/sys Computer WinName: SUN
16:59:20 min/sys Windows Net User: SYSTEM
16:59:20 vrb/gen Operation set to INST_OP_[13]
16:59:20 min/gen Old version: 5d1 (1489)
16:59:20 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
16:59:20 dbg/fil filRenameOnReboot:!bSuccess
16:59:20 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a05952 (73884M free)
16:59:20 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled and m_bIsOldVersionDetected to 1
16:59:20 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (73884M free)
16:59:20 vrb/gen LoadState: Edition=3
16:59:20 nrm/int SYNCER: Type: use IE settings
16:59:20 nrm/int SYNCER: Auth: another authentication, use WinInet
16:59:20 vrb/pkg Part prg_ais-5d1 is installed
16:59:20 vrb/pkg IsInstalledPartVpuOkay: C:\Program Files\AVAST Software\Avast\Setup\part-vps_win32-13090900.vpx does not exist
16:59:20 vrb/pkg Part vps_win32-13091000 was guessed as installed
16:59:20 vrb/pkg Part setup_ais-5d1 is installed
16:59:20 vrb/pkg Part jrog-a7 is installed
16:59:20 vrb/pkg IsInstalledPartVpuOkay: C:\Program Files\AVAST Software\Avast\Setup\part-jrog2-897.vpx does not exist
16:59:20 vrb/pkg Part jrog2-899 was guessed as installed
16:59:20 vrb/sys Debug: Windows Server registry key not retrieved.
16:59:20 min/gen Old version: 5d1 (1489)
16:59:20 min/gen Customer 999999
16:59:20 min/pkg ERROR: Unable to load ‘C:\Program Files\AVAST Software\Avast\Setup\part-vps_win32-13091000.vpx’
16:59:20 vrb/gen IsCustomerNumberValid::LoadAllPartsVpus failed 0x20000011
16:59:20 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
16:59:20 nrm/pkg Retries: total 0, files 0, servers 0
16:59:20 vrb/fil NeedReboot=false
16:59:20 min/gen Return code: 0x20000011 [The package is broken.]
16:59:20 min/gen Stopped: 10.09.2013, 16:59:2016:59:15 min/gen Started: 10.09.2013, 16:59:15
16:59:15 vrb/gen Operation set to INST_OP_UNKNOWN
16:59:15 min/gen Old version: 5d1 (1489)
16:59:15 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /silent /session “8”
16:59:15 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1489;p)
16:59:15 min/gen Running SETUP_AIS-5d1 (1489)
16:59:15 nrm/sys Operating system: Windows 8 ver 6.2, build 9200, sp 0.0 x64
16:59:15 nrm/sys Memory: 18% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:2023416/2097024K free
16:59:15 vrb/sys Computer WinName: SUN
16:59:15 min/sys Windows Net User: SYSTEM
16:59:15 vrb/gen DldSrc set to inet
16:59:15 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
16:59:15 min/gen Old version: 5d1 (1489)
16:59:15 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
16:59:15 nrm/sys Using temp: C:\Windows\TEMP_asw_aisI.tm~a05852 (73884M free)
16:59:15 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled and m_bIsOldVersionDetected to 1
16:59:15 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1489;p)
16:59:15 vrb/sys Computer DnsName: SUN
16:59:15 vrb/sys Computer Ip Addr: 192.168.56.1
16:59:15 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (73884M free)
16:59:15 vrb/gen LoadState: Edition=3
16:59:15 nrm/int SYNCER: Type: use IE settings
16:59:15 nrm/int SYNCER: Auth: another authentication, use WinInet
16:59:15 vrb/pkg Part prg_ais-5d1 is installed
16:59:15 vrb/pkg IsInstalledPartVpuOkay: C:\Program Files\AVAST Software\Avast\Setup\part-vps_win32-13090900.vpx does not exist
16:59:15 vrb/pkg Part vps_win32-13091000 was guessed as installed
16:59:15 vrb/pkg Part setup_ais-5d1 is installed
16:59:15 vrb/pkg Part jrog-a7 is installed
16:59:15 vrb/pkg IsInstalledPartVpuOkay: C:\Program Files\AVAST Software\Avast\Setup\part-jrog2-897.vpx does not exist
16:59:15 vrb/pkg Part jrog2-899 was guessed as installed
16:59:15 vrb/sys Debug: Windows Server registry key not retrieved.
16:59:15 min/gen Old version: 5d1 (1489)
16:59:15 vrb/sys Debug: Windows Server registry key not retrieved.
16:59:15 vrb/fil skipped CPackageEngine_File::SetExistingFilesBitmap
16:59:15 min/gen GUID: 862badde-0a3d-4c71-b023-6d99cfb3308d
16:59:15 nrm/gen Server definition(s) loaded for ‘main’: 113 (maintenance:0)
16:59:15 nrm/gen SelectCurrent: selected server ‘Download410 AVAST5 Server’ from ‘main’
16:59:15 nrm/int SYNCER: Type: use IE settings
16:59:15 nrm/int SYNCER: Auth: another authentication, use WinInet
16:59:15 vrb/sys Debug: Windows Server registry key not retrieved.
16:59:15 dbg/gen Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
16:59:15 dbg/gen Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
16:59:15 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
16:59:15 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
16:59:15 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1489;p)
16:59:15 nrm/int Used server: http://download410.avast.com/iavs5x
16:59:15 min/fil GetFileWithRetry: servers.def.vpx downloaded .
16:59:15 min/fil servers.def.vpx not changed, 1378210642
16:59:15 nrm/gen Server definition(s) loaded for ‘main’: 113 (maintenance:0)
16:59:15 nrm/gen SelectCurrent: selected server ‘Download121 AVAST5 Server’ from ‘main’
16:59:15 nrm/int SYNCER: Type: use IE settings
16:59:15 nrm/int SYNCER: Auth: another authentication, use WinInet
16:59:19 nrm/int Used server: http://download121.avast.com/iavs5x
16:59:19 min/fil GetFileWithRetry: prod-ais.vpx downloaded .
16:59:19 min/fil prod-ais.vpx not changed, 1378798820
16:59:19 min/pkg ERROR: Unable to verify prod-ais.vpx, error 0x2000000B
16:59:19 min/pkg LoadAllDefs failed 0x20000011
16:59:19 min/gen Error:The package is broken.
16:59:19 nrm/pkg Transferred: files 2, bytes 0, time 3901 ms
16:59:19 nrm/pkg Retries: total 0, files 0, servers 2
16:59:19 min/gen Customer 999999
16:59:20 min/gen licenseFeature = d8fa0639-870a-446a-91ff-1a2cf84e0da4
16:59:20 vrb/int Sending stats ‘http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
16:59:20 vrb/fil NeedReboot=false
16:59:20 min/gen Return code: 0x20000011 [The package is broken.]
16:59:20 min/gen Stopped: 10.09.2013, 16:59:20
The old 0x20000011 error… Well, I never “learn” why it happens all these years… But it’s always time to learn. Maybe some of the developers could jump here.