Hi everybody,
I disabled some days ago automatic renew in order to avoid billing charge on my bank account but, despite i had the conformation mail of automatic renew disabling, i got charged of 60 euros ANYWAY.
Now, I opened tickets to be refund but there’s still no answer, even if i opened 3 tickets. What am I supposed to do?
Be patient, a refund can take up to 7 business days. Note, don’t submit multiple tickets (FIFO).