Automatic update never starts

Hello everybody,

I’m coming to you with a problem with the automatic update of my avast (5.0.462 - 100314.0).
I’ve recently change my provider to connect to the web and since that day, Avast does’nt update anymore.
I’ve tried to do it manually, but I have always the same message “Initializing”.

Is someone has an idee ?

Thanks in advance to your help.

Stephane

Can you provide a screenshot of your settings / update tab?
Should look like this one:

Hi Zyndstoff and all others,

My problem is now resolved. I’ve the same configuration that you showned.
My problem was in the LAN Settings of windows XP in which I’ve forgotten to check to automatically detect the parameters.

Have a nice day and thanks again for your help.

Ok.
Happy to hear your problems are solved.