Automatic update not working - Avast 4.8 in win-xp sp2.

Avast Free Antivirus / Premium Security
1

Hi there!

Well, I am mostly sure this question should have been asked before… but even though I did search for this, the questions I find were all different to what is happening to this computer.

I moved, so I changed my ISP. And noticed that Avast (installed was 4.7) ceased updating (the moving process was about 45 days).

Then I downloaded the last version from the web, re-registered it, and downloaded the Avast cleaner.

Unninstalled the old version of Avast,
Ran the avast cleaner,
Rebooted,
Installed the new version,
Rebooted,
Registered with the key got by e-mail.

This solved the problem that I allways had (unable to connect http:/xxx not found)…

But Avast still does not seem to be automatically updating. I understand the process, and I know it checks for a connection every 40 seconds, but I the blue box and the sound announcement that before told me the virus database have been updated are not appearing.

If I use a rightclick and choose update, it works perfectly. So there is no connection problems, also checked my ping functions good.

I am using comodo firewall, but Avast is allowed in it…

Any ideas?

2

did you already check your settings?
(rightclick A-symbol → settings → choose ‘Update’ in the left column)

is the update set to automatically?

if you click details - is it set to normal or still?

3

It is Avast-Home edition.

Right clicking there is no ‘settings’ option.

I have to start Avast, then go to menú, then setup.

Update option is set to automatic both te database and the program.

There are no ‘still’ options that I could see…

Sorry, forgot to say that. :stuck_out_tongue:

Thanks for reading, hope we can know what is going on.

4

Program settings should be there.
There are two tab of settings to configure: Update (Basic) and Update (Connections).
Does the manual update work?

5

Yes. I am updating it manually, but sincerely it was much better when the automatic update was working.

Sorry, I am using the spanish version and I was looking for ‘ajustes’ that is the translation of ‘settings’, but it has been translated as ‘Configuracion del programa…’ sorry.

I checked it, and yes. Both options are set to ‘automatic’. Details show it is configured to ‘normal’, all boxes checked.

???

6

Sure. If manual update work, the automatic should work also.
How do you connect the internet? Dial-up or permanent (DSL). Did you set this way into Update (Connections) tab of settings?

7

Solved.

Someone blocked one of the modules of avast in Comodo Firewall Pro. I simply deleted the rule, and when comodo asked again, I allowed it and now it is working.

Sorry, I didn’t check the firewall in deep. :slight_smile: :wink: Thank you very much.

8

You’re welcome. Feel free to come back any time you need help or just to change experiences 8)