AV crashing [FIXED]

Viruses and worms
1

Hey guys.

Well a few months back I noticed my AV was running kind of odd and then when I told it to run a scan it crashed (Not even stopped responding just straight up crashed) and when I look through it’s logs all it says is (User Logged off and User Logged on in the exact same second. While I’m thinking it’s an issue with me telling it to do things too quickly (Waiting for the program to load then telling it to do it’s scan seems to keep it from crashing) I’m also worried a virus that it’s not picking up on might be crashing it and sending out code. I’ll be sending logs shortly. A question though the link for MBAM is to two different sites is it alright that I got the installer from Malwarebytes website (Malwarebytes(.)org)?

Fox

2

Yes. It’ll probably take you to cnet.org… You also need to run these files for a Malware removalist to help you.

Adwcleaner/MBAM/OTL/AswMBR

Link: http://forum.avast.com/index.php?topic=53253.0

3

It did redirect me to the Cnet download. But is that a safe one?

4

It should be. Considering it came directly from MBAM site. I’ve never had an issue with the download…

5

Welp first log is done. This is the OTL one. ASWMBR is next.

6

aswmbr just caused my computer to crash. So unfortunately that log is out of the picture.

7

Also where did aswmbr put all of the definitions? So I can remove them to save space.

8

Im not sure where te definitions are. Try running it in safe mode. Ill fetch Pondus to help you.

9

good suggestion :wink: … all tools can be run from safe mode if you have problems
and the removers have other tools if needed …when they arrive

10

But where does it actually store the definitions? It got 90 mb of updates and didn’t give me the option to uninstall all that data.

11

guessing it is in the program and will be gone when removed…

12

Also I read through the event logs and found the two DMP files from the bluescreen one from the minidump and the other in /C: Windows called MEMORY.dmp can I get rid of them? Or do they need to stay on the system for some odd reason?

13

The dump files are fom when your computer crashed. They aren’t needed

Currently at School, so I will be unable to… This reply is being typed on my iPod.

14

Here is the other log. Unfortunately aswmbr won’t work so if they want me to try another program I’ll understand.

15

You appear to have a fair few users on this system, is that correct ?

Have you tried an uninstall/re-install of Norton ?

16

Hey Essex.

Those Other users you see are leftover from the Samsung Recovery Solution being used and I’m not sure how to get rid of them or which ones to get rid of if you want I can get a screenshot. Also I haven’t tried an uninstall/re install yet. Is my system clear though? Is it just my AV having a few bugs?

Edit: Made a screenshot just to show you. The normal User account is the one I’m currently on all those others are from when I’ve used my Backups through the Samsung Recovery Solution however I’m not sure If I can get rid of them.

Fox.

17

You can delete the accounts using these steps http://www.howtogeek.com/howto/6619/beginner-geek-delete-user-accounts-in-windows-7/

18

Learned that they’re fake accounts used by Nvidia update and that there isn’t a need to delete them. So I’m guessing I’m good then? Nothing detected?

19

Nope, looked clean

20

Alright thanks! Tomorrow I’ll go ahead and re-install to see if that fixes the bug.