I did Avast program update to 17.4.2294 on my Win 10 Pro laptop this morning.
After reboot, I was unable to navigate to any websites. They all timed out.
I still got email via Outlook and by all appearances I had internet access.
When I turned off Web Shield, everything works.
When I turn Web Shield back on, I cannot navigate to any website (including this one)
I cycled all of the Shields off and on again - No help
I went to Programs and Features and did a Repair on Avast - Rebooted - No help
Any ideas about what I can do will be much appreciated
Perform a clean installation of the latest avast version.
If that doesn’t solve it, provide more details like:
Exact OS/SP
Exact avast version
If there is (or was) any other security (related) software installed
If you are using a proxy
etc.
Could you please generate a support package and post its ID here? It will gather some additional info, that should allow us to pinpoint the issue.
Guide here: https://www.avast.com/faq.php?article=AVKB33
Sorry, Filip, I can’t generate a support package and ID now because my issue was gone. I did an uninstall with uninstall utility in safe mode and re-installed avast. Now everything working as expected.
Could you please generate the support package anyway? We should still be able to get some useful information about the installation/update issue.
Thank you,
Filip