I spoke with tech support today after a week of no response to my email support requests. I was told the issue was my computer and that I needed $179 Avast support or for my computer to be cleaned up by a professional.

I declined their suggestion and went on to search for other answers. Thankfully, I found this forum and was able to download from a file posted here. It seems to be working fine now. I did however have a malware problem that was downloaded to my computer while my Avast software was not working. I hope I have cleaned that up.

Shame on them for not taking responsibility. I didn’t have any problems until the Avast software downloaded and tanked.