Avast 2015 (10.3.2225) kills Office 2013

Avast Free Antivirus / Premium Security
1

Hello,

Avast 2015 in version 10.3.2225 makes it impossible to use any of the Office 2013 applications (Word, Excel, Powerpoint, Outlook).
The apps just crash at startup.

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: OUTLOOK.EXE
Anwendungsversion: 15.0.4745.1000
Anwendungszeitstempel: 55a4bc83
Fehlermodulname: StackHash_2408
Fehlermodulversion: 0.0.0.0
Fehlermodulzeitstempel: 00000000
Ausnahmecode: c0000005 (0xc0000005)
Ausnahmeoffset: 00000000773a0017
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 2408
Zusatzinformation 2: 2408750e837eda6353562d171ea2d88a
Zusatzinformation 3: ee29
Zusatzinformation 4: ee29ee1583cdd30f2fe3b1680e2e7107

After uninstalling Avast in windows f8 mode with the clean tool, the apps can be used like normal.

Anyone of you have also this problem?

Regards
LenLap

2

Which Windows version?

3

Windows 7 64bit.

Regards
LenLap

4

…and the error is reproducable. Avast active - Office apps dead. Avast uninstalled. Office apps doing well.

Regards
LenLap

5

At first I thought there is something wrong with Outlook, but I just noticed that all Office 2010 modules are affected, even the OneDrive for Business, yet regular OneDrive seems to be working fine. I just upgraded to Internet Security level of protection from beeing a free user, had I known about this, it would have been a deal breaker, so please fix this A.S.A.P.! I don’t even use hardened mode, out of the box settings, reinstalled Avast and made online repair on my office installation. I use windows 10 x64 pro, and the problem is present on 2 out of 3 computers in my household with the same OS and configuration. :frowning:

6

This problem is an ongoing problem. It needs to be checked by the guys from AVAST as soon as possible. My laptop can not be used. All office apps do not work when avast is installed.

Regards
LenLap

7

It may help Avast to resolve if you send debug files.
https://www.avast.com/en-us/faq.php?article=AVKB33

8

Same here. Incompatibility with something as prominent as Microsoft Office is an obvious deal-breaker for any software application. Goodbye Avast, it was nice to know you.

Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 15.0.4737.1000
Application Timestamp: 558018bb
Fault Module Name: StackHash_2408
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000772c0017
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 2408
Additional Information 2: 2408750e837eda6353562d171ea2d88a
Additional Information 3: 4494
Additional Information 4: 4494a3920e86bc5550918d39fc38aef6

9

Oh, and just to confirm, I uninstalled Avast and now Office works without problems.

10

Good idea! I also uploaded an error log file from event logs when I posted a ticket. Really hope this will be fixed soon.

11

I am using Windows 7 x64 with Office 2013 (15.0.4745.1001) and Avast 10.3.2225 without any problems.

12

Same Problem with Windows 7 64bit and Office 2013. All Apps crash at startup.
Office 2013 Repair all apps are working, after new Start von Windows all apps are crashing again.

Effect since Avast Update

13

Since clearly not everyone is having these issues but more than one person is the way to resolve is for Avast Team to understand the common ground within these effected PCs. Thus, it would help Avast to resolve if you send debug files.
https://www.avast.com/en-us/faq.php?article=AVKB33

14

Same here, wasted hours on this over the weekend. Now using another AV package and Office 2013 works fine again, W8.1

15

I’m experiencing the same problems here as well. Our workstations with Windows 7 Ultimate 64bit and Office 365 applications are crashing after updating to the most recent Avast program update (10.3.2225). Only after uninstallation of Avast will resolve our Office 365 issue. Hopefully Avast fixes this problem asap or we will be forced to switch AVs.

16

Same here :confused:

  • Windows 8.1 64bit
  • Avast Free 2015 (10.3.2225)
  • Office 365 SBP (15.0.4745.1001)
  • latest SecurityPatches from Microsoft of August 11.

All Office 365 apps crashing repeatedly:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2015-08-16T18:51:13.000000000Z" /> 
  <EventRecordID>66491</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer></Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>lync.exe</Data> 
  <Data>15.0.4745.1000</Data> 
  <Data>55a4bbcc</Data> 
  <Data>ntdll.dll</Data> 
  <Data>6.3.9600.17936</Data> 
  <Data>55a68e0c</Data> 
  <Data>c0000005</Data> 
  <Data>00000000000cae7d</Data> 
  <Data>18e8</Data> 
  <Data>01d0d854839df450</Data> 
  <Data>C:\Program Files\Microsoft Office 15\root\office15\lync.exe</Data> 
  <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data> 
  <Data>c39f575e-4447-11e5-834a-54ee7533517d</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>
  • Opened ticket and attached DebugDiag-Dump and CrashLogs

hope it will be fixed soon… :smiley:

Edit:

Next:

  • Waiting for a working update smiles
17

I had a similar issue with XP. None of my Microsoft programs would open. I’m curious of any previous posters in this thread were able to use Windows Media Player. I’ve read that if WMP is blocked from accessing the internet it causes the operating system to freeze.

18

Same in my computer - Win 8.1

I suggest to install last version without problem: http://public.avast.com/~havel/2218/avast_pro_antivirus_setup.exe

It helps me.

19

Yes can go to oldapps.com to get prevoius version of avast, you are always safe when you have an uptodate virus database. Im still on Version 2014.9.0.2021. & No issues. Just wait until a patch is out

20

Thank you for that, it works on Windows x64 Pro! I edited the link so I could get Internet security: “http://public.avast.com/~havel/2218/avast_internet_security_setup.exe” and I can confirm that it works great. So either that version or uninstall helps in this case. Can someone post an update if it gets fixed? I will stick to this rollback version 'till the solution arrives. Thnak you again!